Rafael Llorens
Austin,TX
Summary
Results-driven Sales professional leveraging over 25 years of proven skills in establishing strong rapport with clients. Highly-knowledgeable in insurance offerings, Microsoft and Apple use and communication skills even under duress. Collaborative team player diligent about contributing to achievement of group goals.
Overview
1
1
year of professional experience
Work History
Customer Service Team Lead
Netpliance
Austin, TX
- Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
- Addressed internal and customer-related issues each day and affected strategic resolutions.
- Led team of ten Customer Service professionals meeting existing customer needs in a call center environment
Hunter Sales Representative
Dell Computer Corporation
Round Rock, TX
- Fostered relationships with customers to expand customer base and enhance loyalty and retention.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Identified customer needs to deliver relevant product solutions and promotions that met target budgets.
- Improved profitability by successfully executing B2B sales from manufacturer to customers.
- Worked in tandem with Account Executive as a two person team to meet quarterly quotas.
Sales Director, Business Development
Affordable Health Care Options
Austin, TX
- Cold Called Insurance Agents and created relationships by offering products and services typically not found in the industry.
- Increased business revenue through proactive management of relationships and sales strategies.
- Maintained active sales contacts with assigned accounts to keep communication open and capture consistent revenue.
- Increased bottom-line profitability by growing customer base and capitalizing on upsell opportunities.
Co-Owner/Sales Developer
RescueMyInsurance.com
Albuquerque, NM
- Created individual websites and provided sales tools to independent insurance agents to generate and increase revenue.
- Maintained insurance relationships and contracts for Life and Health products.
- Coached individual agents on best practices. Implemented sales training and continuously updated website with training and best routes to sales success.
Business Owner/Surplus Lines Insurance Agent
Portsider Insurance Services
Austin, TX
- Cultivated professional relations to establish long-term profitable partnerships with Property and Casualty Insurance Agents in Puerto Rico.
- Drove client retention by increasing savings opportunities and identifying premium discounts.
- Strategized long-term business objectives by assessing customer feedback for direction on process improvements.
- Successfully managed accounts (some up to $14MM annually) by working closely with agents and insurance underwriters.
- Cultivated lasting professional relationships, which created continuous client referral streams within community.
Sales Closer
Elite Agency Training
Arlington, TX
07.2025 - Current
- Closed sales through effective communication and relationship-building techniques.
- Conducted product demonstrations to showcase features and benefits effectively.
- Utilized CRM systems to track leads, opportunities, and follow-ups efficiently.
- Analyzed competitor offerings to enhance sales pitches and value propositions.
- Developed persuasive sales pitches that effectively communicated the unique benefits of products or services, resulting in more closed deals.
Education
Some College (No Degree) - International Business
University of Texas At Austin
Austin, TXSome College (No Degree) - International Business
Sam Houston State University
Huntsville, TXSkills
- Relationship Sales
- Product location
- Client engagement
- Business writing
- Customer service
- Microsoft Office expertise
- Contract development
- High-energy attitude
- Customer relations
- Business development understanding
- Call center experience
- Insurance regulations knowledge
Timeline
Sales Closer
Elite Agency Training
07.2025 - Current
Customer Service Team Lead
Netpliance
Hunter Sales Representative
Dell Computer Corporation
Sales Director, Business Development
Affordable Health Care Options
Co-Owner/Sales Developer
RescueMyInsurance.com
Business Owner/Surplus Lines Insurance Agent
Portsider Insurance Services
Some College (No Degree) - International Business
Sam Houston State University
Some College (No Degree) - International Business
University of Texas At Austin