RAFAEL LOPEZ

• Sales Counselor is responsible for providing outstanding customer service for all UO guests by working in a high paced phone environment, handling sales and guest service; including processing orders for Universal Orlando’s products and services which include: Annual Passes, tickets, vacations, and online support. This position fields incoming live calls to address a variety of needs, including but not limited to customer service, sales, basic troubleshooting and general product information for all Universal Orlando products and services.

MAJOR RESPONSIBILITIES:

• Meet monthly assigned sales goals including but not limited to: Conversion, Average Order Value (AOV), Length of Stay (LOS) and Multi-Park Ticket Sales.
• Meet monthly quality standards, as outlined by GCC quality program. Support and deliver a world class destination experience by offering additional enhancements to every guest.
• Performing special projects or other duties as assigned by the leadership team.
• Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
• Performs other duties as assigned.
• Implemented marketing strategies to generate leads and increase sales revenue.

• Provide the best service for our NEMT patients
• Design driving routes for the drivers
• Coordinate Payroll and Invoices
• Answer the phone and coordinate new trips for drivers.
• Assisted with hiring process and training of new employees.
• Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
• Supported business management projects by monitoring and tracking risks, issues and action items.
• Researched industry and marketplace trends to enhance sales techniques and meet customer needs.

• Performs scripted and non-scripted events for Guests
• Supports Disney Store Mission, “Creating Magical Moments for Guests of all Ages”
• Connects with Guests by asking open-ended questions to assess Guest needs and make appropriate suggestions
• Contributes to a high energy, fast paced environment that provides Guests with an entertaining, fun and dynamic experience
• Assists Guests in finding solutions that best meet their needs while leveraging all available resources including Disneystore.com
• Consistently treats all Guests and Cast Members with respect and contributes to a positive work environment
• Takes a proactive role in maintaining Disney brand standards in Guest engagement, visual and housekeeping
• Performs cash wrap and mobile POS duties in an efficient and timely manner while maintaining a high level of Guest Service
• Participates in the processing of shipment, replenishment of the sales floor, and additional operational tasks based on the needs of the business
• Upholds all company policies as outlined in the Standard Operating Procedures, Employee Policy Manual and Code of Business Conduct
• Promotes and maintains a safe working and shopping environment
• Engages children at their level allowing them to become part of the story
• Takes a proactive role in maintaining Disney brand standards in Guest engagement, visual standards and housekeeping
• Drives Store results by suggesting additional items to Guests to meet their needs
• Ability to demonstrate strong Guest-focused engagement on and off the sales floor
• Demonstrated success working as a member of a team

• Organized and coordinated conferences and monthly meetings.
• Handled confidential and sensitive information with discretion and tact.
• Answered high volume of phone calls and email inquiries.
• Make Videos for yearlings and horses in the track at the workouts.
• Used advanced software to prepare documents, reports, and presentations.

• Nominations - KTDF, FTBOA, Breeder's Cup, KBIF.
• Video horses at workouts.
• Entries for races around USA
• Purchases at Sales, Fasig Tipton, OBS sales, Keeneland.
• Silks
• Naming
• Licenses

• Developed incentive and marketing programs for partners and customers
• Conducted client presentations and negotiations
• Provided quotes on major projects and manage account transitions
• Maintained strong relationships with key contacts in existing accounts and develop new accounts.