Summary
Overview
Work History
Education
Skills
Timeline
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RAFAEL LOPEZ-MEZA

Santa Fe

Summary

Dynamic and adaptable professional with proven expertise in customer service and suggestive selling, honed at Tacos And Craft and Dunkin’ Donuts. Excelled in creating memorable dining experiences and efficiently managing store operations, demonstrating strong work ethic and excellent communication skills. Achieved significant improvements in customer satisfaction and service efficiency. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.

Overview

3
3
years of professional experience

Work History

Sales Associate

Cellular Sales Verizon
08.2024 - 09.2025
  • Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
  • Assisted customers in selecting appropriate mobile devices and plans tailored to their needs.
  • Maintained knowledge of current promotions, product offerings, and industry trends to provide informed recommendations.
  • Collaborated with team members to achieve sales goals and enhance store performance through effective communication.
  • Conducted follow-up communications with customers post-purchase to ensure satisfaction and encourage loyalty.
  • Built relationships with customers to encourage repeat business.

Server/Bartender

Tacos And Craft
01.2024 - 07.2024
  • Provided excellent customer service by anticipating needs and responding promptly to requests.
  • Greeted and accommodated guests, building positive experience from first interaction.
  • Demonstrated ability to interact with customers in a friendly and professional manner.
  • Memorized menu to help diners make informed meal choices.
  • Assisted with training of new staff members.
  • Encouraged guests to buy additional items such as appetizers, drinks, and desserts.
  • Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty.
  • Effectively managed large parties by providing efficient, attentive service while ensuring accuracy with orders.
  • Managed store closing and opening procedures to ensure safety and security.

Shift Leader

Dunkin’ Donuts
07.2022 - 06.2024
  • Trained new employees in job duties, safety procedures, and company policies.
  • Managed store closing and opening procedures to ensure safety and security.
  • Assisted customers with inquiries, orders and complaints in a timely manner.
  • Cross-trained in multiple positions within the store as needed.
  • Demonstrated excellent communication skills when dealing with customer inquiries and complaints.
  • Provided exceptional customer service by anticipating customer needs and responding promptly to their requests or concerns.

Education

High School Diploma -

Marcos De Niza High School
Tempe, AZ
05-2024

Skills

  • Suggestive Selling
  • Table Monitoring and Turnover
  • Strong Work Ethic
  • Adaptability
  • Service prioritization
  • Time Management
  • Issue Resolution
  • Customer service
  • Problem-solving skills
  • Outgoing personality
  • Excellent people skills
  • Teamwork and collaboration

Timeline

Sales Associate

Cellular Sales Verizon
08.2024 - 09.2025

Server/Bartender

Tacos And Craft
01.2024 - 07.2024

Shift Leader

Dunkin’ Donuts
07.2022 - 06.2024

High School Diploma -

Marcos De Niza High School