Rafael Luna
Enterprise
Summary
Motivated Store Manager with 3 years of experience smoothly running stores and coaching employees. Focused on increasing efficiency while reducing costs by implementing useful procedures and tight controls. Resourceful and forward-thinking with hard-working and dedicated mindset.
Overview
9
9
years of professional experience
Work History
Store Manager
Sherwin-Williams Paint Store
06.2022 - Current
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Approved regular payroll submissions for employees.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assistant Store Manager
Sherwin-Williams Paint Store
02.2022 - 06.2022
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Rotated merchandise and displays to feature new products and promotions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Store Associate Part Time
Sherwin Williams Co
08.2021 - 02.2022
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained tidy and organized store to comply with cleanliness standards.
- Performed cash, card, and check transactions to complete customer purchases.
- Developed strong rapport with customers and created positive impression of business.
- Engaged in friendly conversation with customer to better uncover individual needs.
Cashier
El Mariachi Mexican Restaurant
03.2018 - 08.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Addressed customer needs and made product recommendations to increase sales.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Busboy
La Leyenda
02.2016 - 02.2018
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Education
Associate of Science - Computer Science
Enterprise State Community College
Enterprise, AL01-2025
High School Diploma -
Shadow Ridge High School
Las Vegas, NV06-2015
Skills
- Personnel development
- Promotional planning
- Hourly shift management
- Problem-solving
- Cash management
- Store operations
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Store Manager
Sherwin-Williams Paint Store
06.2022 - Current
Assistant Store Manager
Sherwin-Williams Paint Store
02.2022 - 06.2022
Store Associate Part Time
Sherwin Williams Co
08.2021 - 02.2022
Cashier
El Mariachi Mexican Restaurant
03.2018 - 08.2021
Busboy
La Leyenda
02.2016 - 02.2018
Associate of Science - Computer Science
Enterprise State Community College
High School Diploma -
Shadow Ridge High School
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