Rafael Malave
Orlando,FL
Summary
Proven achiever with a history at Sixt Rent A Car, adept in maximizing revenue and enhancing customer satisfaction. Excelled in streamlining inventory at Amazon, showcasing strong negotiation skills and a team player mentality. Achieved consistent company growth through goal-oriented strategies and exceptional service, demonstrating reliability and a knack for effective problem-solving.
Overview
6
6
years of professional experience
Work History
Rental Sales Agent
Sixt Rent A Car
01.2020 - 08.2024
- Maximized revenue by recommending appropriate rental products and upselling services to customers.
- Collaborated with team members to improve sales strategies and meet monthly targets.
- Navigated computer systems effectively to manage bookings, customer information, and record-keeping tasks.
- Coordinated vehicle availability with other departments to accommodate last-minute requests or reservation changes.
- Increased customer satisfaction by providing excellent service and addressing client needs promptly.
- Maintained a high level of professionalism, ensuring positive experiences for clients during interactions.
- Contributed to company growth by achieving individual sales goals while supporting overall team objectives consistently.
- Processed rental transactions accurately, ensuring timely billing and minimal discrepancies.
- Executed sales and marketing initiatives to increase revenue for company.
Associate
Amazon
04.2020 - 01.2021
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Improved team collaboration by initiating regular coordination meetings.
Customer Service Representative
Sixt Rent A Car
06.2018 - 03.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Venezuela
Venezuela07.1985
Skills
- Team player mentality
- Reliability and punctuality
- Goal-oriented mindset
- Strong negotiation
Languages
Spanish
Native or Bilingual
Timeline
Associate
Amazon
04.2020 - 01.2021
Rental Sales Agent
Sixt Rent A Car
01.2020 - 08.2024
Customer Service Representative
Sixt Rent A Car
06.2018 - 03.2020
High School Diploma -
Venezuela
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