Rafael Martinez
Sahuarita,AZ
Summary
Correctional Officer with history of exercising sound judgment and reasoned thinking during crisis events. Develops strong rapport with prisoners and colleagues. Excellent command of detention center safety, security and emergency management protocols. Committed Correctional Officer skilled in maintaining order by enforcing rules and regulations in prison and jail settings. Handles difficult inmates and high-pressure situations with sound judgment and reasoned thinking demonstrated over 3-year industry history.
Overview
10
10
years of professional experience
Work History
Correctional Officer II
Arizona Department Of Corrections
01.2021 - Current
- Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities
- Implemented defensive tactics and physical restraints to maintain the safety and security of personnel and the general public
- Continually monitored dormitories for inappropriate activity
- Received property from incoming inmates, provided receipts and inspected items for contraband
- Cell search experience of dorm and closed cell setting with thorough searching techniques and logging of all contraband types.
- Maintained daily logs of shift activity
- Maintained correct physical head count at all times.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Kitchen officer for 1 year keeping accountability and safety of tools, inmates and civilian contractors.
- Ensuring food preparation and cooking completed for regular and special diets in a timely manner whilst preventing excess waste and usage of ingredients.
- Ensuring meals are prepped and ready for a 3 day period to include lunch sacks, and special diets for outside work crews
- Operating control room and accountability of all keys, radios, and communication during shift
- Experience working in a high custody detention setting including continuous motion walking and conducting of shower and phone call inmate accountability.
- Cross leveling multiple days a week and adjusting to different custody level settings and operations.
- Hospital environment experience keeping account of inmate restraint security, public safety, and verbal updating shift command of shift changes and operations taking place.
- Perimeter vehicle experience ensuring security fence and security drag operate and are secure.
- Vehicle gate experience ensuring daily log of all human and vehicle traffic is accurate and completed.
- Knowledge of STG and Gang tattoo identifiers of different races and regions, as well as activity functions.
- Assigned as a Correctional Officer II for 3 years working multiple shifts
- Equipped with a strong moral code and excellent crisis management techniques
- Focuses on safety in all interactions with inmates and staff
- Familiar with the problem solving tools and techniques necessary to be successful in a prison environment.
Assistant Manager
Walgreens
11.2014 - 01.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Mentored team members to enhance professional development and accountability in workplace.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Created employee schedules to align coverage with forecasted demands.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Developed strategy to increase sales and drive profits.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Reviewed sales and gross profit report to assess company efficiency.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Monitored security to protect employees, customers and property.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Developed detailed plans based on broad guidance and direction.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Experience in pharmacy and knowledge of prescription drug identification.
Education
General Education Diploma -
Pima Community College
Received college credits in criminal justice -
COTA (Correctional Officer Training Academy) / Rio Salagdo Community College
Skills
- Bilingual
- ACIS
- Computer skills
- E-mail software
- Internet browser
- Word Processing
- Protection of the public through best security practices
- Managing and maintaining inmates and unit operations through strict monitoring of social and internal interactions
- Effective leading skills, distinguished by a high degree of emotional intelligence, which includes self-regulation, motivation, empathy, and social skill
- Advanced Communication Skills
- Teamwork Promoting
- Practical Problem Solving Techniques
- Decisiveness
- Resilience
- Selflessness
- Dedication
- Emergency Response
- First Aid Training
- De-Escalation Techniques
- Conflict resolution skills
- Inmate Supervision
- Mental health awareness
- Correctional facility procedures
- Policy Enforcement
- Restraint Techniques
- Inmate monitoring
- Safety and security enforcement
- Self-defense tactics
- Search and seizure procedures
- Observation
- Contraband Seizure
- Surveillance
- Self-defense techniques
- Security Procedures
- Safety
- Trained in defensive tactics
- Stress Tolerance
- Relationship building and management
- Facility Security
- Crisis Management
- Weapons training
- Prisoner Transport
- Substance Abuse Knowledge
- CCTV Monitoring
- Observation Techniques
- Crisis intervention training
- Central and pod control
- Booking procedures
- Suicide Prevention
- Gang Awareness
- Firearm operations trained
- Search Procedures
- Emergency Management
- Cultural Sensitivity
- State and federal laws knowledge
- File and record maintenance
- Evidence Preservation
- Records Management
- Inmate behavior modification tactics
- Integrity Maintenance
- Inmate Classification
- Negotiation
- Physical Fitness
- Crime Prevention
- Facility Maintenance
- Visitation guidelines understanding
- Program coordination
- Product Knowledge
- First Aid Certification
- Incident Reporting
- Conflict Resolution
- Activity Supervision
- Cell Inspections
- Equipment Operation
- Disciplinary Actions
- Spanish Fluency
Languages
Spanish
Native or Bilingual
Timeline
Correctional Officer II
Arizona Department Of Corrections
01.2021 - Current
Assistant Manager
Walgreens
11.2014 - 01.2021
General Education Diploma -
Pima Community College
Received college credits in criminal justice -
COTA (Correctional Officer Training Academy) / Rio Salagdo Community College
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