Rafael Martinez
Tarzana,CA
Summary
Customer service and hospitality professional with extensive experience in fine dining, high-volume service environments, and luxury hospitality. Known for exceptional communication skills, strong problem-solving abilities, and a commitment to delivering outstanding guest experiences. Adept at maintaining service standards, fostering customer loyalty, and collaborating with cross-functional teams. Seeking to leverage skills and experience to contribute to organizational success.
Overview
4
4
years of professional experience
Work History
Server
Four Seasons Hotel
09.2023 - Current
- Deliver seamless and personalized guest experiences aligned with the luxury standards of the Four Seasons.
- Mastered the "Step of Service" to provide exceptional dining experiences.
- Demonstrate in-depth knowledge of fine wines, offering recommendations and pairings.
- Ensure table maintenance, cleanliness, and timely service with meticulous attention to detail.
- Resolve guest complaints with effective communication and problem-solving, fostering loyalty.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
Busser/Server
Luxe Hotel
05.2022 - 09.2023
- Managed food running, table bussing, and beverage preparation for high-volume dining.
- Provided menu guidance and recommendations to meet specific dietary needs.
- Utilized sales techniques to upsell menu items, contributing to increased revenue.
- Maintained accuracy in order processing using the MICROS POS system.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
Crew Member
McDonalds
12.2020 - 05.2022
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Worked front counter, drive-thru and other areas as needed
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Education
Some College (No Degree) - Computer Science
Los Angeles Mission College
Sylmar, CASome College (No Degree) - Cyber Security
Pierce College
Woodland Hills, CAHigh School Diploma -
Arleta High School
Arleta, CA06.2020
Skills
- Luxury Hospitality Standards
- Fine Dining Service and Wine Pairing
- POS Operation (MICROS)
- Customer Complaint Resolution
- High-Volume Dining Management
- Menu Presentation and Upselling
- Beverage Preparation (Cocktails, Mocktails, Lattes)
- Team Collaboration and Communication
- Strong work ethic
Accomplishments
- Consistently exceeded sales goals and earned recognition from upper management for performance excellence.
- Contributed to high customer satisfaction ratings by fostering positive guest experiences.
- Played a pivotal role in achieving team objectives and receiving financial rewards for team performance.
Timeline
Server
Four Seasons Hotel
09.2023 - Current
Busser/Server
Luxe Hotel
05.2022 - 09.2023
Crew Member
McDonalds
12.2020 - 05.2022
Some College (No Degree) - Computer Science
Los Angeles Mission College
Some College (No Degree) - Cyber Security
Pierce College
High School Diploma -
Arleta High School
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