Rafael Martinez
Bronx
Summary
Customer Service Specialist with a proven track record of delivering exceptional customer experiences and resolving issues efficiently through strong communication and problem-solving skills. Skilled in managing multiple priorities, maintaining attention to detail, and fostering positive client relationships. Dedicated to contributing to team success and enhancing customer satisfaction in a dynamic service environment. Assertive and ambitious, consistently taking initiative to drive projects forward and exceed expectations. Optimistic and articulate communicator, excelling in team settings while maintaining focus on standout performance. Dedicated to pursuing career goals with determination and enthusiasm.
Overview
14
14
years of professional experience
Work History
Delivery Walker
InZone Logistics
08.2025 - Current
- Ensured timely and efficient completion of daily delivery routes.
- Collaborated with team members to optimize route planning for efficiency.
- Implemented feedback mechanisms to enhance service delivery and customer satisfaction.
- top performer consistently
Self Employed
Various Agencies
03.2015 - 08.2025
- Managed multiple tasks simultaneously while meeting all deadlines, displaying proficiency in time management techniques.
- Resolved customer complaints in a timely manner by providing solutions that met their needs, reflecting sound judgement and diplomacy.
- Provided excellent customer service to clients, demonstrating strong interpersonal and communication skills.
- Provided excellent customer service through solving problems and answering questions.
Customer Service Representative
Time Warner Cable
10.2011 - 02.2015
- Navigate through multiple systems to effectively assist customers and meeting their needs
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Collaborated with team members to streamline communication processes, improving response times.
- Developed strategies for conflict resolution, reducing escalation of customer complaints significantly.
Flight Attendant
Vision Airlines
11.2013 - 09.2014
- Serving a high volume cabin meals and drinks
- Make sure all FAA compliance regulations are met
- Securing cabin before boarding begins
- Performing safety demos and briefings
- Assuring all passengers as well as the cockpit are safe
- Specialized in over seas travel on Boeing 767 air crafts
- Make sure all passengers are comfortable and content during in-flight
- Assisted other crew members in any way possible to ensure good service practices
Education
High School Equivalency -
10.2001
Skills
- Proficient in written and verbal communication
- Reliable work performance
- Consistent contributor
- Proactive self-starter
- Steadfast in responsibilities
- Meticulous attention to detail
- Quick learning and implementation
- Analytical problem-solving
- Service excellence
- Client engagement
Accomplishments
- Obtained a Silver Level Career Readiness Credential in an assessment created by ACT administrators that determined I was capable of working in 85% of the U.S job market at a workforce readiness program
- Completed all job training programs to remain employed with companies
- Obtained numerous certificates and praise for exceptional customer service
Timeline
Delivery Walker
InZone Logistics
08.2025 - Current
Self Employed
Various Agencies
03.2015 - 08.2025
Flight Attendant
Vision Airlines
11.2013 - 09.2014
Customer Service Representative
Time Warner Cable
10.2011 - 02.2015