Rafael Martinez Jr
Beaverton
Summary
Results-driven bilingual laboratory technologist and Field Service Engineer with a successful track record in the semiconductor and biotechnology industry. Skilled in building customer relationships, analyzing information, and developing decision-making strategies. Proven ability to lead teams, collaborate across functions, conduct research, manage projects, and deliver solutions that optimize performance, productivity, and customer satisfaction. Astute professional with expertise in analyzing, diagnosing, and resolving computer user support issues, providing comprehensive technical support, and possessing knowledge of standard operating systems and networking protocols.
Overview
7
7
years of professional experience
Work History
Customer Support Tech II
Applied Materials (contract)
10.2024 - 06.2025
- Performs standard Tier I procedures including wafer measurement.
- Performs preventative maintenance and wet cleans independently. Assists senior engineers with corrective maintenance as needed.
- Disassembles, cleans and rebuilds kits as part of kit management quality.
- Verify and approve the operational quality of system equipment. Performs daily, weekly, monthly, quarterly, biannual, and annual periodic maintenance on systems within established time frames.
- Assumes responsibility for complete customer satisfaction within assigned accounts. Assists in planning, communicating, and coordinating support plans with customer management.
- Perform on site service for Centura and Endura CVD/PVD tools.
Met Lithography
Intel
10.2023 - 10.2024
- Perform electrical or mechanical troubleshooting to determine problems in non-functioning equipment used in the manufacturing process.
- Adjust, repair, and install/assemble equipment according to layout plans, blueprints, operating or repair manuals, and rough sketches or drawings.
- Set up, calibrate, and conduct preventative maintenance on production equipment, coordinating with the supplier for service and repairs.
- Collect and evaluate operating data to conduct online equipment adjustment and ensure process optimization.
- Monitor and analyze data to improve and maintain tool performance and address all tool/module related issues.
- Maintain overall production efficiency of assigned tools/modules and optimize production efficiency by adjusting machinery and equipment settings.
- Set up and operates production equipment in accordance with current good manufacturing practices and standard operating procedures.
- Create reports of system failures, update existing specs, and create new specs that supports overall equipment maintenance/performance.
- Support Engineering with module equipment troubleshooting through data analysis and controlled experimentation that will meet or improve module availability and performance targets preventing future excursions.
EUV Field Service Engineer II Installs-relocations-upgrades
ASML
10.2022 - 10.2023
- Installed, repaired, retrofitted, upgraded and maintained customer equipment installed at customer sites.
- Maintained an assigned installation equipment base, providing primary support, forecasting, and conducting customer support meetings to guide customers in system operation and maintenance.
- Trained customer service and operations staff.
- Ensured that parts are available and as specified for service requirements.
- Travelled to perform service activities at customer sites or backfilling for other ASML Field Service Engineers.
- Completed service and expense reports in accordance with ASML’s procedures and with supervisor’s approval.
- Used company technical documentation and provided feedback for improvement.
Infectious Disease Lab Technologist I
Molecular Testing Labs
10.2020 - 10.2022
- Collected, prepared and evaluated patient specimens for analysis and perform technical procedures with accuracy and precision, meeting the standards of all accrediting/regulatory agencies in a timely manner.
- Operated laboratory instruments and equipment and performed equipment maintenance according to SOP.
- Recognized unusual patient results and identified problems in analytical procedures/systems; responding with appropriate investigation and/or corrective action.
- Troubleshoot assays and equipment that fail to perform adequately.
- Kept a meticulous and organized record of specimens, tests, instrument logs, and technical analyses.
- Maintained stringent standards for quality, identifying any issues which might adversely impact test results and/or employee safety, and communicating these to management for resolution.
- Supported necessary licensure for the clinical laboratory, including quality management and on-site inspections.
- Maintained updated knowledge of lab methods and the use of the information by physicians through continuing education.
Maintenance Technician II
Nike Air MI
05.2018 - 09.2020
- Recorded quantities of inspected parts and processed appropriate paperwork.
- Acted to ensure quality limits are maintained and productivity targets are met.
- Procured raw materials, mixed and delivered blended materials to the appropriate line or machine.
- Maintained clean work areas and assisted with machine clean up.
- Scheduled preventive maintenance, respond to equipment breakdown calls and participated in projects to install or improve the safety and performance of existing and new equipment.
- Troubleshoot in mechanical, electronics, hydraulics, and pneumatics, including the ability to work up to 480-volt 3 phase circuitry.
- Employed hand and power tools, meters, computers, measuring devices, machine shop equipment, detailed drawings, schematics and manufacturer's publications.
Education
Bachelor of Science (B.S.) - Biology
Pacific University
Forest grove, OregonSkills
- Scientific method
- Laboratory safety and best practices
- PRC and Gel Electrophoresis
- Generous
- LoggerPro and R-Studio
- Serology testing
- Problem solving
- Bacterial Inoculation
- Risk management
- Attention to detail
- ELISA
- Molecular Diagnostic testing
- Data Entry
- Lean management
- Continuous improvement
- Operations management
- Process improvement
- Research
- Collaboration
- Customer relationship management
- Lithography equipment
- Remote support
- Customer education
- Computer software repair
- Network installation
- Maintenance and repair
- Computer hardware repair
- Schematic reading
- System diagnostics
- Engineering operational functions
- Systems analysis
- Equipment installation
- Inventory management
- Safety and compliance
- Equipment installation and repair
ADDITIONAL RELEVANT EXPERIENCE
- Intel, Aloha OR | ODP Manufacturing Technician
- Crane Point LLC, Forest Grove, OR | Repair Technician
- Jae Oregon, Tualatin, OR | Machine Operator Level III
MILITARY EXPERIENCE
United States Navy | Hospital Corpsman
Timeline
Customer Support Tech II
Applied Materials (contract)
10.2024 - 06.2025
Met Lithography
Intel
10.2023 - 10.2024
EUV Field Service Engineer II Installs-relocations-upgrades
ASML
10.2022 - 10.2023
Infectious Disease Lab Technologist I
Molecular Testing Labs
10.2020 - 10.2022
Maintenance Technician II
Nike Air MI
05.2018 - 09.2020
Bachelor of Science (B.S.) - Biology
Pacific University
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