RAFAEL MEDRANO OLIVA
Schertz,TX
Summary
A seasoned and highly effective professional with 20 years of industry experience searching for a progressive hospitality organization where I can contribute to company success and the highest level of customer service.
Overview
14
14
years of professional experience
Work History
Multi-Unit General Manager
La Fogata/Si Lo Elevated Cuisine
09.2021 - Current
- Oversee all aspects of the restaurant, training and development of hourly and management staff
- Create systems for cleanliness, ordering, food costs and labor goals and ensure they are implemented ritualistically
- Focus on prime costs, recipe adherence, cross training and guest satisfaction.
Executive Kitchen Manager
Lupe Tortilla
11.2018 - 09.2021
- Analyze recipes to assign prices to menu items, based on food, labor, and overhead costs
- Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control
- Oversee all financial aspects of the kitchen operations, also focusing on team member recruiting, training and development
- Continuously training and following up with hourly and salaried team members to ensure correct specs systems and procedures are followed every shift
- Work with MP to ensure financial stability and profitability measurable goals are met every week.
General Manager
Chilis
07.2014 - 10.2018
- Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring
- Fostered performance-oriented environment focused on promoting team collaboration, personal accountability and long-term business success
- Motivated and led team members to work together to achieve targets
- Placed new inventory orders and oversaw correct restocking procedures to maintain operational output
- Met business targets with streamlined operations strategies
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives
- Managed store cash intake with high accuracy and prepared daily bank deposits
- Increased annual profit by streamlining processes and improving staff knowledge of optimal procedures
- As a corporate training store, assisted in the training of new managers from corporate and Analysis skills Attention to detail Bilingual Budget development Budgeting Coaching Communication skills Conflict Resolution Cost control Food service management Guest relations experience Guest services franchise locations
Restaurant General Manager
Taco Cabana
09.2010 - 06.2014
- Complete opening and closing duties of restaurant and manage daily deposits
- Conducted daily food safety inspections
- Conducted employee interviews and created hiring/training processes and protocols
- Controlled labor by creating efficient employee schedules
- Coach, train, and council all team members including, mystery shops, service standards, room inspections and discipline
- Closely monitor the safety of the restaurant guest and staff through execution of food safety & restaurant safety standards and guidelines.
Education
Bachelor of Science - Business Administration
UNIVER
Arandas, Jalisco Mexico04.2019
Skills
- Excellent Communication
- Task Delegation
- Analytical Skills
- Training and mentoring
- Negotiation and Conflict Resolution
- Financial Management
Languages
Spanish
Native or Bilingual
Timeline
Multi-Unit General Manager
La Fogata/Si Lo Elevated Cuisine
09.2021 - Current
Executive Kitchen Manager
Lupe Tortilla
11.2018 - 09.2021
General Manager
Chilis
07.2014 - 10.2018
Restaurant General Manager
Taco Cabana
09.2010 - 06.2014
Bachelor of Science - Business Administration
UNIVER
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