Rafael Mendoza

Foley Family Wines

Healdsburg, CA

08.2021 - Current

Trained, mentored and motivated employees to maximize team productivity.
Engaged employees to create safe, energetic work environment through feedback and recognition.
Oversaw implementation of procedures, goals and objectives within operations.
Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
Built strong operational teams to meet process and production demands.
Identified areas of deficiency and performed root-cause analysis to solve problems.
Developed work plans and schedules for employees to facilitate adequate staffing for service requirements.
Executed and optimized operational responsibilities to promote seamless delivery of services.
Reduced process lags and trained team members on best practices and protocols.
Built and developed employee talent to drive engagement, resulting in advancement within company.
Drove standardized best practices and leveraged support functions to optimize operational performance while meeting goals.
Evaluated and reported on department metrics to upper management.
Developed initiatives for process improvement and reviewed and assessed ongoing operations.
Maintained staff by recruiting, selecting and developing personal growth opportunities.

Vintage Wine Estates

Healdsburg, CA

08.2005 - 07.2020

Trained and mentored project leaders to drive culture change toward total quality mindset across production continuum.
Managed continuous improvement strategies to improve manufacturing margins and reduce costs.
Established and accomplished goals for improvements in profits, quality and delivery.

Vintage Wine Estates

Hopland, CA

09.2014 - 09.2017

Followed FDA regulations to maintain proper storage of chemicals.
Delegated work to personnel and checked performance against company guidelines.
Managed and guided team of 5 sanitation employees.
Trained team members in proper cleaning and sanitizing procedures.
Supervised and supported housekeeping personnel to maximize quality of service and performance.
Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
Stocked room attendant carts with supplies to keep carts organized and clean.
Sustained safety protocols to support proper and cost-effective equipment and material usage.
Increased employee loyalty and reduced turnover by implementing innovative operational practices and reward programs.

Husch Vineyards Winery

Ukiah, CA

07.2001 - 09.2012

Recorded production deviations in standardized charts to track trends and aid in production management.
Saved collected water and washed product lines and vessels to maintain adequate housekeeping.
Clarified product using centrifuge and lenticular filtration.
Measured batch pH levels during fermentation.
Identified needs of customers promptly and efficiently.
Assisted with customer requests and answered questions to improve satisfaction.
Recognized by management for providing exceptional customer service.
Maintained schedule of class assignments to meet deadlines.

Summary