Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
19
19
years of professional experience
Work History
Daycare Center Director
Capital City Kids Daycare
08.2004 - 05.2023
Led and motivated young people from diverse backgrounds, fostering improved job and social skills.
Sparked imagination, built self-esteem and helped children make exciting discoveries daily.
Developed and implemented emergency response plans for disasters, security issues and injuries.
Promoted positive company image and established reputation as provider of choice for educational programs in greater community.
Worked with other departments, local governmental organizations and community groups to provide well-rounded host of services for patrons.
Recruited and developed solid team of professionals to care for up to 40 children each day.
Kept facility in compliance with all applicable standards and laws.
Interacted well with customers to build connections and nurture relationships.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Assisted in recruiting, hiring and training of team members.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Managed purchasing, sales, marketing and customer account operations efficiently.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Program Supervisor/Director Designee/Pre-K Teacher at Capital Kids Daycare & PreschoolProgram Supervisor/Director Designee/Pre-K Teacher at Capital Kids Daycare & Preschool