Rafael Mendoza
Pflugerville,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
19
19
years of professional experience
Work History
Daycare Center Director
Capital City Kids Daycare
08.2004 - 05.2023
- Led and motivated young people from diverse backgrounds, fostering improved job and social skills.
- Sparked imagination, built self-esteem and helped children make exciting discoveries daily.
- Developed and implemented emergency response plans for disasters, security issues and injuries.
- Promoted positive company image and established reputation as provider of choice for educational programs in greater community.
- Worked with other departments, local governmental organizations and community groups to provide well-rounded host of services for patrons.
- Recruited and developed solid team of professionals to care for up to 40 children each day.
- Kept facility in compliance with all applicable standards and laws.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
No Degree - Education, Business
Texas State University
San Marcos, TXSkills
- Credit Terms Determination
- Coaching and Training
- Records Organization and Management
- Oversee Administrative Functions
- Policy Development and Enforcement
- Childcare Expertise
- Recordkeeping Requirements
- Community Engagement
- Hiring and Onboarding
- Licensing Requirements
- Team Meetings
- Payroll Administration and Timekeeping
- Staff Evaluations
Languages
Spanish
Native or Bilingual
Timeline
Daycare Center Director
Capital City Kids Daycare
08.2004 - 05.2023
No Degree - Education, Business
Texas State University
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