Rafael Meneses
Houston,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. 26+ Years of management experience in various retail and warehouse positions, with several successful projects completed.
Overview
39
39
years of professional experience
Work History
Club Manager
Bass Pro Shops Outdoor World
KATY, United States
02.2022 - Current
- Planned, organized and coordinated special events and celebrations.
- Recruited, hired and trained to develop high-performing staff.
- Increased staff performance and engagement via motivational leadership.
- Maintained consistent accountability for direct reports by training and coaching.
- Assigned work to staff, set schedules and motivated strong performance in key areas.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
- Improved on all credit card metrics
Owner
Northline Barbershop
Houston, TX
03.2017 - Current
- Consulted with customers to assess needs and propose optimal solutions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
Owner/Operator
Big City Vending
KATY, TX
03.2017 - 03.2022
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Created and monitored promotional approaches to increase sales and profit levels.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Devised processes to boost long-term business success and increase profit levels.
Manager
Full Armor Firearms
Houston, TX
03.2018 - 02.2022
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Approved regular payroll submissions for employees.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Conducted monthly inventories of firearms and components on work floor.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Propelled continuous improvements and strategically capitalized on current market trends.
Manager
Costco Wholesale Corp
Various Cities, United States
09.1996 - 01.2017
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Evaluated report data to proactively adjust and enhance operations.
- Directed staff and managed annual capital budget.
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
- Propelled continuous improvements and strategically capitalized on current market trends.
- Executed regular process updates to reduce discrepancies and enhance scheduling across production calendars and programs.
- Established and administered annual budget with controls to support objectives.
- Helped open 5 warehouses in North Carolina, Georgia, Florida, Louisiana, and Texas
Copy Consultant
Kinko's Copy Center
Miami, FL
07.1994 - 10.1996
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Supported clients with business analysis, documentation and data modeling.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Authored detailed work plans to meet business priorities and deadlines.
- Educated staff on organizational mission and goals to help employees achieve success.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
- Frequently inspected production area to verify proper equipment operation.
Sandwich Artist
SUBWAY®Restaurants
Miami, FL
09.1992 - 07.1994
- Greeted guests, promoted specials and took orders.
- Assisted customers in choosing menu items by providing food complementing information.
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
- Trained team members to prepare sandwiches and other items according to instructions.
- Executed sandwich artistry duties with very low occurrence of errors.
- Shared information with customers about menu items, preparation methods and ingredients.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Reconciled receipt totals, cash and credit payments to address shortages.
Education
No Degree - Associates in Arts
Miami Dade College
Miami, FLCertificate of Achievement - Leading People And Teams Capstone
University of Michigan - Ann Arbor
Ann Arbor, MI05.2022
Bachelor of Science - Business Administration
Western Governors University
Salt Lake City, UT07.2023
Certificate of Completion - Business Management
Harvard ManageMentor
Cambridge, MA06.2022
Certificate of Achievement - Ecology And Wildlife Conservation
University of Leeds
West Yorkshire, UK05.2022
Certificate of Achievement - Basic First Aid
University of Glasgow
Glasgow, Scotland05.2022
Certificate of Achievement - Human Resources: Hiring And Managing Talent
University of California, Riverside
Riverside, CA05.2022
Certificate of Achievement - Marketing Analytics
University of Virginia
Charlottesville, VA05.2022
Certificate of Achievement - Foundations of Spanish For Global Communication
Kings College London
London, U.K.05.2022
Professional Certificate - Leadership And Communication
Harvard University
Cambridge, MA05.2022
High School Diploma -
G. Holmes Braddock Senior High School
Miami, FL06.1994
Skills
- Corporate Social Responsibility
- Corrective Actions
- Customer Inquiries
- Reading Comprehension
- Workflow Processes
- Team-Building Exercises
- Equipment Preparation
- Compliance Requirements
- Operational Efficiency
- Critical Thinking
- Operational Standards
- Driving Revenue
- Active Listening
- Constructive Feedback
- Inventory Accuracy
- Legal Requirements
- Customer Needs Assessments
- Motivational Leadership
- Staff Meetings
- Employee Performance Reviews
- Closing Procedures
- Safety Awareness
- Maintaining Clean Work Areas
- Pricing Structures
- Business Development and Planning
- Office Supplies and Inventory
- Assignment Schedules
- Personnel Scheduling
- Inventory Audits
- Complex Problem-Solving
- Proper Staffing
- Operational Procedures
- Tracking Expenses
- Resource Utilization
- Job Assignments
- Confidential Records Management
- Disciplinary Action
- Waste Reduction
- Employee Performance Management System
- Team Relationships
Timeline
Club Manager
Bass Pro Shops Outdoor World
02.2022 - Current
Manager
Full Armor Firearms
03.2018 - 02.2022
Owner
Northline Barbershop
03.2017 - Current
Owner/Operator
Big City Vending
03.2017 - 03.2022
Manager
Costco Wholesale Corp
09.1996 - 01.2017
Copy Consultant
Kinko's Copy Center
07.1994 - 10.1996
Sandwich Artist
SUBWAY®Restaurants
09.1992 - 07.1994
No Degree - Associates in Arts
Miami Dade College
Certificate of Achievement - Leading People And Teams Capstone
University of Michigan - Ann Arbor
Bachelor of Science - Business Administration
Western Governors University
Certificate of Completion - Business Management
Harvard ManageMentor
Certificate of Achievement - Ecology And Wildlife Conservation
University of Leeds
Certificate of Achievement - Basic First Aid
University of Glasgow
Certificate of Achievement - Human Resources: Hiring And Managing Talent
University of California, Riverside
Certificate of Achievement - Marketing Analytics
University of Virginia
Certificate of Achievement - Foundations of Spanish For Global Communication
Kings College London
Professional Certificate - Leadership And Communication
Harvard University
High School Diploma -
G. Holmes Braddock Senior High School
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