Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Rafael Meza

Lubboxk,TX

Summary

Dedicated professional with extensive experience in customer service and team management, skilled in problem-solving and complaint resolution. Proven track record in developing strong customer relationships, maintaining product knowledge, and improving operational processes. Eager to leverage these skills in a new role as a Costumer Service Representative to support and grow with a dynamic team.

Overview

6
6
years of professional experience

Work History

Costumer service representative

AT&T
12.2024 - Current
  • Handled customer complaints and inquiries in a courteous and efficient manner.
  • Developed strong customer relationships and loyalty through effective communication.
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
  • Responded to telephone inquiries and complaints following standard operating procedures.
  • Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
  • Addressed customers courteously using suitable methods and problem-solving skills.
  • Utilized problem-solving techniques to identify solutions for complex customer inquiries.
  • Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
  • Logged details of customer service calls in computer system following correct protocols.
  • Processed orders and detailed transaction information to customers.
  • Provided account information to customers and explained bill service policies and customer rights.
  • Tracked all incoming calls and emails from customers using appropriate software applications.

Janitorial Supervisor

Keller Meyer bergunso
08.2023 - 09.2024
  • Worked closely with other departments such as engineering or security teams to coordinate preventive maintenance activities when needed.
  • Supervised staff during their shifts to ensure tasks were completed properly and efficiently.
  • Effectively managed a team of janitors to ensure the highest standards of cleanliness in all areas of the facility.
  • Implemented cost-saving measures to reduce expenses related to janitorial services.
  • Monitored inventory levels of janitorial supplies and equipment, ordering as needed.
  • Ensured that all safety standards were met while performing duties such as operating power tools or hazardous chemicals handling.
  • Participated in developing budgets for janitorial services including labor costs and materials purchasing plans.
  • Actively sought out ways to improve existing processes related to janitorial operations through research and analysis of industry trends and best practices.
  • Proactively addressed any maintenance issues or potential hazards before they became problems.
  • Assisted in the recruitment process for hiring qualified personnel for janitorial positions.
  • Responded promptly to customer inquiries regarding special requests or emergency situations requiring immediate attention.
  • Trained new staff on proper cleaning techniques and safety protocols.
  • Established schedules that allowed adequate time for completing assigned tasks within budget constraints.
  • Investigated complaints from customers regarding cleanliness issues or other concerns.
  • Maintained records of all maintenance activities performed by janitorial staff.
  • Developed and implemented procedures for cleaning and maintaining floors, walls, windows, furniture and other surfaces.
  • Prepared detailed reports on daily work performance for management review.

Costumer service representative

Target
06.2023 - 06.2024
  • Worked with coworkers to complete tasks.
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
  • Responded quickly to meet customer needs and resolve problems.
  • Committed to delivering excellent customer service while working in a fast-paced environment.
  • Focused on learning new skills and staying updated with industry changes.
  • Provided efficient and courteous service to customers at all times.
  • Participated in ongoing training to enhance own job skills and knowledge.

Kitchen Manager

Chipotle
05.2022 - 08.2023
  • Worked with coworkers to complete tasks.
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
  • Responded quickly to meet customer needs and resolve problems.
  • Committed to delivering excellent customer service while working in a fast-paced environment.
  • Focused on learning new skills and staying updated with industry changes.
  • Participated in ongoing training to enhance own job skills and knowledge.
  • Provided efficient and courteous service to customers at all times.
  • Ensured compliance with local health department regulations regarding safe food preparation and storage practices.
  • Verified daily prep lists to confirm correct amount of prepared products.
  • Followed sanitation and food safety standards to prevent illnesses.
  • Supervised and coordinated kitchen staff to maintain productivity and efficiency.
  • Observed safe temperature storage of all food products to prevent spoilage.
  • Minimized food waste by regularly ordering accurate amounts of ingredients.
  • Communicated with cooks to achieve timely and accurate food orders.
  • Oversaw kitchen staff to achieve proper recipe completion and quality standards.
  • Oversaw ordering process from suppliers in order to maintain adequate stock levels at all times.
  • Provided guidance and direction to line cooks regarding recipe specifications, portion sizes, plating techniques.

Cook, cleaning

Five guys
12.2019 - 05.2022
  • Cooked food according to recipes set by establishment.
  • Maintained cleanliness and organization of kitchen equipment, appliances, and utensils.
  • Demonstrated ability to work quickly and accurately in high-pressure environments.
  • Labeled and dated food, keeping industrial refrigerators and freezers neat and orderly.
  • Washed and sanitized hands throughout shift, promoting food safety and health requirements.
  • Prepared large quantities of food items according to recipes or specific customer orders.
  • Monitored food items, maintaining minimum guidelines for temperature, taste, and quality.
  • Stored and rotated food products properly, maintaining freshness.
  • Adhered to safety protocols at all times while preparing meals for customers.
  • Assisted with food prep tasks, maximizing downtime during off-peak periods.
  • Maintained temperatures of food products to reduce illness or waste.

Education

High School Diploma - undefined

Frenship highschool
Wolfforth, TX
05.2022

Skills

  • Management
  • Cleaning
  • Phone etiquette
  • Customer service
  • Active listening
  • Time management
  • Data entry
  • Problem-solving
  • Critical thinking
  • Customer relations
  • Call center experience
  • Adaptability and flexibility
  • Computer proficiency
  • Decision-making
  • Team collaboration
  • Complaint handling
  • Call center operations
  • Problem resolution
  • Product knowledge
  • Complaint resolution
  • Microsoft outlook
  • Client relations
  • Microsoft Excel
  • Payment processing
  • Conflict resolution
  • Call management
  • Task prioritization
  • Professional telephone demeanor
  • Scheduling
  • Customer satisfaction measurement
  • Appointment scheduling
  • Documentation
  • Order processing
  • Data collection

LANGUAGES

Spanish Intermediate

Timeline

Costumer service representative

AT&T
12.2024 - Current

Janitorial Supervisor

Keller Meyer bergunso
08.2023 - 09.2024

Costumer service representative

Target
06.2023 - 06.2024

Kitchen Manager

Chipotle
05.2022 - 08.2023

Cook, cleaning

Five guys
12.2019 - 05.2022

High School Diploma - undefined

Frenship highschool

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