Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Rafael Milos

Woodbridge,VA

Summary

Sociable Server with professional experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of POS system operations and food safety and sanitation regulations. Highly skilled Server experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests. Hardworking with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Ambitious, career-focused job seeker. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Overview

3
3
years of professional experience

Work History

Server

Zinnia
Silver Spring, MD
09.2021 - Current
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Delivered food orders promptly and courteously.
  • Stayed informed about daily specials, new menu items, promotions.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Filled condiments and napkin containers during slack periods.
  • Trained new employees on restaurant procedures and plating techniques.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Responded to ad hoc cleaning duties at end of shift.
  • Followed health safety guidelines when preparing and serving food products.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Greeted guests and provided menus.
  • Took orders from customers accurately and in a timely manner.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Set up tables in between patrons to reduce wait times.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Recorded meal selections and transactions in microsystem to deliver prompt service.
  • Stocked service areas with supplies during slow periods.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Prepared drinks according to standard recipes.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Addressed complaints to kitchen staff and served replacement items.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Conducted regular inventory checks to maintain adequate levels of necessary supplies.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Presented menus and answered questions regarding items.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Prepared checks, itemizing total meal costs and taxes.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Provided exceptional service to high volume of daily customers.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Assisted in training new servers.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Trained new employees to perform duties.
  • Informed customers of daily specials and signature menu items.
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Served food and beverages to patrons and confirmed complete orders.
  • Provided excellent customer service to ensure satisfaction.
  • Checked food before serving it to customers.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Recognized by management for providing exceptional customer service.
  • Identified needs of customers promptly and efficiently.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Completed day-to-day duties accurately and efficiently.
  • Planned and completed group projects, working smoothly with others.
  • Understood and followed oral and written directions.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Worked with cross-functional teams to achieve goals.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Store Manager

Soko Butcher
Takoma Park, MD
01.2021 - 12.2021
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Delegated work to staff, setting priorities and goals.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Updated and maintained store signage and displays.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Resolved customer complaints in a timely manner.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Planned special promotions or discounts based on market trends.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Structured HR consulting services to support clients during organizational developments and changes.
  • Created weekly work schedules for store personnel.
  • Formed and sustained strategic relationships with clients.

Education

Bachelor of Arts - Graphic Design

Toulouse Lautrec
Lima, Peru
12.2014

Skills

  • Food Running
  • Food Delivery
  • Supply Restocking
  • Table Bussing
  • Safe Food Handling
  • Food Inspection
  • Order Management
  • Table Setting
  • Beverage Preparation
  • Guest Engagement
  • Price Memorization
  • Guest Relations Management
  • Table Setting Arrangements
  • Dining Crew Workflow Optimization
  • Effective Customer Upselling
  • Dining Customer Service
  • Relationship Management
  • Liquor, Wine, and Food Service
  • Menu Knowledge
  • Dish Preparation
  • High-Volume Dining
  • Item Promotion
  • Special Dietary Requirements
  • Wine Pairings
  • Suggestive Selling
  • Menu Memorization
  • Order Accuracy
  • Positive and Professional
  • Menu Presentation
  • Cash Handling
  • POS Operation
  • Guest Seating
  • Point of Sale (POS) System Operations
  • Banquet Coordination
  • Sales Expertise
  • Food Station Setup
  • Regulatory Compliance
  • Check Payment Processing
  • Performance Improvement
  • Service Prioritization
  • Ordering Procedures
  • Quality Control
  • Food Safety Understanding
  • Sales Techniques
  • Buffet Setup and Takedown

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Server

Zinnia
09.2021 - Current

Store Manager

Soko Butcher
01.2021 - 12.2021

Bachelor of Arts - Graphic Design

Toulouse Lautrec

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Rafael Milos