Rafael Montiel

In 2016, I began working as a cashier and, after two years, was promoted to gas station manager. By 2020, I was in charge of two gas stations, and in the present, I oversee three gas station.
I have oversight experience with sixteen employees.

• Provided exceptional customer service, resolving issues quickly and efficiently to maintain loyalty.
• Interacted well with customers to build connections and nurture relationships.
• Enhanced customer satisfaction by implementing efficient service protocols and staff training.
• Trained and guided team members to maintain high productivity and performance metrics.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Reduced operational costs through effective inventory management and streamlined processes.
• Maintained accurate financial records, enabling timely reporting and informed decisionmaking.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Collaborated with vendors to negotiate better pricing, resulting in increased profit margins.
• Negotiated with suppliers to lower costs, improving store's profit margins.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Managed time efficiently in order to complete all tasks within deadlines.
• Worked flexible hours across night, weekend, and holiday shifts.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Strengthened communication skills through regular interactions with others.
• Learned and adapted quickly to new technology and software applications.
• Demonstrated strong organizational and time management skills while managing multiple projects.

• Provided support during peak hours, effectively managing large crowds and minimizing wait times.
• Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
• Worked flexible hours across night, weekend, and holiday shifts.
• Skilled at working independently and collaboratively in a team environment.