Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Rafael Moreno

Chicago,IL

Summary

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses a solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.

Overview

1
1
year of professional experience

Work History

Employee

McDonald's
04.2024 - 03.2025
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

High School Diploma -

Mansueto High School
Chicago
05-2023

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Calm under pressure
  • Critical thinking
  • Excellent communication
  • Computer skills
  • Active listening

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Interests

  • Committed to improving personal fitness through regular participation in going to the gym
  • I enjoy cooking for friends and family gatherings
  • Blockchain Technology and Cryptocurrency
  • Video Gaming
  • Drawing and Painting

Timeline

Employee

McDonald's
04.2024 - 03.2025

High School Diploma -

Mansueto High School
Rafael Moreno