Rafael M. Thomas

Utility Worker

Winston Salem Transit

09.1999 - Current

Improved customer satisfaction by maintaining a clean, safe, and comfortable riding environment for passengers.
Enhanced overall efficiency with proper handling of waste materials generated during cleaning activities, separating recyclable items from general trash per workplace guidelines.
Maintained inventory of cleaning supplies, ensuring availability when needed for daily tasks or unexpected incidents.
Eliminated unpleasant odors through regular application of deodorizing agents in high-contact spaces such as seats, handrails, and windowsills.
Prevented potential safety hazards by promptly addressing spills, debris, or other obstructions on buses'' floors and seating areas.
Completed deep-cleaning projects on buses during scheduled maintenance periods to ensure optimal sanitation.
Utilized high-pressure washers to clean vehicles and equipment.
Followed safety guidelines for cleaning vehicles and equipment.
Wiped down and polished interior and exterior surfaces.
Applied chemicals and used high-pressure wash and scrubbers to clean rims.
Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
Performed detailed vacuuming of interior and exterior of vehicles and equipment.
Removed dirt and debris from vehicle and equipment interiors.
Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
Polished windows and mirrors of vehicles and equipment.
Inspected vehicles and equipment for visible damage.
Organized vehicle and equipment storage spaces, removing trash and wiping down surfaces.
Used specialized cleaning products to remove stains from interior and exterior surfaces.
Maintained records of cleaning activities.
Promoted a positive work environment by sharing best practices and assisting fellow team members in completing tasks when needed.
Bolstered company reputation within the community by delivering well-maintained buses that reflected positively on the organization''s commitment to quality service.
Collaborated with other team members to efficiently clean multiple buses within tight time constraints for prompt service delivery.