Anightress Neal
Hattiesburg,Mississippi
Summary
Energetic Community Support Specialist committed to applying client-centered approaches to support individual needs. Established relationships with community and business resources for outreach and direct support purposes. Dependable professional with superior work ethic and dedication to organizational goals. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
Work History
Social Services Worker
Mississippi Department of Child Protective Services
Gulfport, Mississippi
08.2023 - 02.2025
- Attended court hearings as an advocate for clients who required legal assistance.
- Provided emotional support during difficult times to help individuals cope with life challenges.
- Maintained case files, records and documentation to ensure compliance with all regulations and policies.
- Provided crisis intervention services to individuals and families in need.
- Monitored progress of clients receiving services by conducting home visits or phone calls.
- Participated in staff meetings to discuss cases and program updates.
- Provided advocacy services for victims of domestic violence or sexual assault.
Community Support Specialist
Mississippi Behavioral Health Services
Laurel , MS
09.2022 - 10.2023
- Prepared referrals for support services and resources to assist consumers in obtaining self-sufficiency.
- Developed strength-based, solution-focused individualized goal and action plan to promote permanent housing and self-sufficiency.
- Developed and implemented short- and long-term case management initiatives to improve client programs.
- Assisted clients with establishing short-term goals to live successfully in community.
- Wrote and typed succinct file notes to maintain good record keeping.
- Educated clients and community members about mental or physical illness, substance abuse, medication-assisted treatment and available community resources.
Customer Service Representative
Kelly Services
Hattiesburg, MS
01.2022 - 08.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Customer Service Representative
Teleperformance
Hattiesburg, MS
08.2021 - 01.2022
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Set up and activated customer accounts.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Unemployment Claims Specialist
savalinx
Hattiesburg, MS
04.2020 - 04.2021
- Made outbound calls to obtain account information.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Explained eligibility details and affordability options to patients with kindness and respect.
- Understood and followed oral and written directions.
- Identified needs of customers promptly and efficiently.
Laborer
union local 99
Baton Rouge, LA
01.2012 - 07.2016
- Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
- Completed variety of physical labor tasks.
- Understood and followed oral and written directions.
- Met company and OSHA safety guidelines for work site operations to minimize worker risk.
- Read plans, instructions or specifications to determine work activities.
Education
Psychology
William Carey University
Hattiesburg, MS08.2019
High School Diploma -
Natchez High School
Natchez, MS05.2003
Skills
- Treatment Planning
- Documentation Management
- Service Optimization
- Emotional Awareness
- Community Outreach
Timeline
Social Services Worker
Mississippi Department of Child Protective Services
08.2023 - 02.2025
Community Support Specialist
Mississippi Behavioral Health Services
09.2022 - 10.2023
Customer Service Representative
Kelly Services
01.2022 - 08.2022
Customer Service Representative
Teleperformance
08.2021 - 01.2022
Unemployment Claims Specialist
savalinx
04.2020 - 04.2021
Laborer
union local 99
01.2012 - 07.2016
Psychology
William Carey University
High School Diploma -
Natchez High School