Rafael Nieto
Pompano Beach,FL
Summary
Motivated professional with history of taking on leadership roles in competitiveness environments. Skilled finance manager offering remarkable interpersonal and communication skills to build upon acquired skills in a challenging new position.
Overview
10
10
years of professional experience
Work History
CFS MANAGER
AUTONATION
05.2025 - Current
- Negotiated loan terms and conditions with customers to secure best deal.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Assisted customers with completing loan applications and other paperwork.
- Processed loan applications and monitored progress from start to finish.
- Developed and maintained relationships with customers, lenders and other third parties.
- Evaluated loan requests and documents to verify accuracy and completeness.
Finance Director
King Hyundai
01.2019 - 05.2025
- Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
- Successfully closed average of 80+ loans per month
- Originated, reviewed, processed, closed and administered customer loan proposal
- Increased revenue by 1,200+ PVR per customer
Internet Sales Manager
King Hyundai
08.2017 - 01.2019
- Ordered and maintained suitable inventory of new and pre-owned vehicles to achieve volume and gross profit objectives.
- Leveraged eLeads, CDK, DealerTrack, CUDL, AutoTrader, TrueCar, vAuto, KBB and other resources to drive new and used car sales.
- Recruited, hired, trained and managed sales team to set, achieve and exceed sales goals while controlling expenses and exceeding profit and CSI objectives.
- Submitted reports to senior management to aid in business decision-making and planning.
Operations Supervisor
Sixt Rent a car
10.2016 - 07.2017
- Led team of 40 staff.
- Assessed employee performance and developed improvement plans.
- Resolved escalated customer issues in a timely manner.
- Met deadlines by proactively managing individual and team tasks.
- Motivated staff to exceed quotas on a regular basis.
West Coast Reservations Supervisor
Sixt rent a car
10.2015 - 10.2016
- Oversaw call center employees to ensure customer satisfaction goals were consistently met.
- Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
- Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.
Business Development/Sales
Toyota of Deerfield Beach
- 01.2011
- Described product to customers and accurately explained details and care of merchandise.
- Managed high call volume with tact and professionalism.
- Shared product knowledge with customers while making personal recommendations.
- Provide an elevated customer experience to generate a loyal clientèle. Wrote, negotiated and finalized sales contracts.
Education
Associate of Arts - International Business
Palm Beach State College
Boca Raton2017
Skills
- Microsoft Office proficient
- Highly dependable and responsible
- Excellent work ethic
- Committed team player
- Goal-oriented
- Revenue and profit maximization
- Highly organized Critical and creative thinking
- Strong interpersonal skill
- Risk management strategies
- Regulatory compliance
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
CFS MANAGER
AUTONATION
05.2025 - Current
Finance Director
King Hyundai
01.2019 - 05.2025
Internet Sales Manager
King Hyundai
08.2017 - 01.2019
Operations Supervisor
Sixt Rent a car
10.2016 - 07.2017
West Coast Reservations Supervisor
Sixt rent a car
10.2015 - 10.2016
Business Development/Sales
Toyota of Deerfield Beach
- 01.2011
Associate of Arts - International Business
Palm Beach State College