RAFAEL NUNEZ
TAMPA,FL
Summary
As a Regional Field Account Manager at Cars.com, I am passionate about helping automotive dealers increase their online presence and generate more leads and sales. I have over four years of experience in this role, and I have consistently achieved or exceeded my revenue targets by building strong relationships with my clients and providing them with customized solutions that meet their needs and goals.
My background in marketing, which includes a Bachelor's and an Associate's degree, enables me to understand the market trends, consumer behavior, and competitive landscape in the automotive industry. I leverage this knowledge to create and deliver effective sales presentations, proposals, and contracts that demonstrate the value and benefits of Cars.com's products and services. I also use my skills in teamwork, customer retention, and Microsoft Excel to manage and grow my account portfolio, collaborate with internal and external partners, and track and report on my performance.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Regional Field Account Manager (Central Florida)
Cars.com
Tampa Bay Area, FL
01.2022 - 01.2024
- Fostered team collaboration between Account Manager, Business Development Representative, and Performance Managers to surpass $400,000 territory recurring revenue targets of Digital Advertising Solutions for Car Dealerships.
- Maintained retention with 60+ franchise dealership accounts in a tier A-Market, ensuring continuous satisfaction and loyalty through exceptional service and solution offerings.
- Generating new business by identifying potential clients and effectively presenting tailored digital advertising solutions.
- Cultivated strong relationships with exec level / owner decision-makers understanding their needs and providing tailored digital advertising solutions to maximize their ROI.
- Used data and industry insights, developed and upsold strategic sales plans to increase account growth and revenue.
- Ride-along and in-market consulting visits for account growth.
- Collaborated with Dealer-Inspire team on SaaS sales.
- Managed information, data, metrics in Salesforce CRM system.
- Conducted monthly presentation of digital ads KPIs for Owners, C-Level Executives & General Managers.
- Oversaw Accu-Trade team, ensuring monthly meetings were conducted with dealers to discuss best practices and resolve issues.
Inside Account Executive
Cars.com
Chicago, IL
06.2019 - 12.2021
- Effectively managed a diverse portfolio of 180 small, medium, franchise car dealerships across four states, demonstrating strong organizational, relationship management skills to cater to unique needs of each account.
- Exceeded monthly quotas for new business sales and existing accounts.
- Developed, executed strategic sales plans to increase account growth, revenue in highly competitive market.
- Expertly maintain retention with dealer accounts, ensuring continuous satisfaction and loyalty through exceptional service and solution offerings.
- Collaborated with colleagues to exchange ideas and experiences, enhancing strategies for engaging with potential clients.
- Proficiency in using the Salesforce platform.
Senior Solution Specialist
Verizon Wireless
Chicago, IL
05.2018 - 06.2019
- Promoted in 2018 and relocated to Chicago. Implemented B2B sales (High Level Accounts) in flagship store in downtown Chicago.
- Managed portfolio of business clients, providing customized wireless solutions that enhanced business operations at Chicago's Flagship store location on Michigan Ave.
- Growth in sales through effective client engagement and innovative solution selling.
- Manage numerous tasks, thrive in a dynamic setting, and swiftly make decisions, all while displaying adaptability, ingenuity, personal responsibility, and resilience.
- Analyzed customer requirements, identified areas of improvement, and recommended appropriate solutions.
- Worked in a fast-paced environment and had to come up with unique ways to get in front of the decision-maker.
- Build trust with clients to suggest efficient payment solutions, showcasing value in the process.
Solutions Specialist
Verizon Wireless
Tampa, FL
08.2014 - 05.2018
- Implemented growth in sales through effective client engagement and innovative solution selling aligning with Company objectives.
- Surpassing monthly sales targets
- Maintained Total Mobile Protection for over 85% of my clients.
- Regularly monitored new account creation for fraud.
- Provided technical advice on product usage and troubleshooting.
- Conducted regular market research to identify potential opportunities and threats.
Education
Bachelor of Science - Business Marketing
University of South Florida
Tampa, FL 2012 - 2014
Associate of Arts - Marketing
St Petersburg College
Tampa 2010 - 2012
Skills
- Strategic Account Management
- Sales Expertise
- Client Retention and Growth
- Salesforce (8years)
- Excel (10 years)
- Customer Service
- Attention to Detail
- Deal negotiation
- Account Management
- Relationship Building
- Pipeline Development
- Business Development
- Multitasking and Organization
- Team Collaboration
- Microsoft Office
- Networking
Personal Information
Title: Regional Field Account Manager
Languages
- English
- Spanish
Languages
Spanish
Professional
Accomplishments
- Top 20% Rep for exceptional achievements as a Solution Specialist."
- Awarded MVP for Q4 2021 for outstanding performance in sales and retention as an Inside Account Executive
Timeline
Regional Field Account Manager (Central Florida)
Cars.com
01.2022 - 01.2024
Inside Account Executive
Cars.com
06.2019 - 12.2021
Senior Solution Specialist
Verizon Wireless
05.2018 - 06.2019
Solutions Specialist
Verizon Wireless
08.2014 - 05.2018
Bachelor of Science - Business Marketing
University of South Florida
2012 - 2014
Associate of Arts - Marketing
St Petersburg College
2010 - 2012
Similar Profiles
Jason PantojaJason Pantoja
Client Support Representative at Cars.comClient Support Representative at Cars.com
Albert GiamarinoAlbert Giamarino
Senior Account Executive at Cars.comSenior Account Executive at Cars.com
Brian WirthBrian Wirth
Account Executive at Cars.comAccount Executive at Cars.com
Dylan WhitneyDylan Whitney
Lead Landscaper at Sweet William Garden & DesignLead Landscaper at Sweet William Garden & Design
Daniel EmmertDaniel Emmert
Retail and Distribution Salesperson at St Germain's GlassRetail and Distribution Salesperson at St Germain's Glass