RAFAEL ORTIZ
mansfield,TX
Summary
Dynamic Operations/Project Manager with a proven track record at Wall2Wall Renovations, achieving six-figure revenue growth in six months through exceptional project management and team leadership. Expert in construction management, excelling in client relations and critical thinking. Demonstrates unparalleled negotiation skills and a commitment to maintaining high safety and quality standards.
Overview
17
17
years of professional experience
Work History
Install & Service Manager
Hunter Trim & Cabinets
Haslet, TX
11.2024 - Current
- Developed and implemented service protocols to enhance operational efficiency.
- Created standard operating procedures for all service functions.
- Implemented quality control measures to uphold company standards.
- Maintained records of all customer interactions and transactions.
- Coordinated with other departments within the organization to ensure seamless delivery of services.
- Monitored service performance metrics to identify areas of improvement.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
Operations/Project Manager, PMO
Wall2Wall Renovations
Mansfield, TX
01.2022 - 07.2024
- Oversaw execution of premium renovation services.
- Spearheaded growth to achieve six-figure revenue within six months.
- Participated in 5 fix and flip projects.
- Managed all phases of the project life cycle including initiation, planning, execution, monitoring and controlling and closure.
- Developed comprehensive estimates for project initiatives.
- Managed online marketing campaigns for business promotions.
- Conducted periodic inspections of job sites for quality and progress.
- Coordinated financial evaluations of labor and material costs in all projects.
- Generated and tracked change orders and other contractual modifications affecting budget and schedule.
- Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
- Led meetings with internal team members, consultants and contractors.
- Ensured compliance with established safety protocols.
- Assessed current operational processes in order to identify opportunities for improvement.
- Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.
Lead Builder
Grand Homes
Mansfield, TX
01.2021 - 01.2022
- Directed production and ensured timely completion of luxury semi-custom homes.
- Leveraged specialized recruiting techniques to source skilled trade labor efficiently.
- Conducted daily inspections of 8-12 homes to ensure adherence to quality benchmarks.
- Oversaw project management operations while ensuring timely material acquisition.
- Secured more cost-effective material sourcing through strategic supplier engagement.
- Performed routine site inspections to uphold building codes.
- Controlled PSA audit procedures and directed the punch process for each trade in home building endeavors.
- Coordinated seamless communication among clients, architects, engineers, and subcontractors to address challenges efficiently.
- Streamlined inventory processes to reduce resource waste effectively.
Carpenter Foreman & Project Manager
Buonaiuto Contracting LLC
Nyack, NY
01.2017 - 01.2020
- Led team of eight carpenters to complete kitchen and bathroom remodeling tasks.
- Ensured successful project outcomes by monitoring progress and communicating updates.
- Facilitated coordination between architects, engineers, subcontractors, and construction teams.
- Maintained adherence to building codes, regulations, and safety standards.
- Transformed kitchen and bathroom renovation business into a comprehensive residential construction company.
- Monitored project progress through consistent evaluations of site operations.
- Enhanced renovation workflow enabling completion of bathrooms from studs to paint within a 5-day period.
Carpenter Foreman & Project Manager
Top Rock Interior
New York, NY
01.2014 - 01.2017
- Established strong working relationships with clients, architects, engineers to generate thorough project plans and budgets.
- Performed walkthroughs frequently to ensure project progression and clarity.
- Enforced strict adherence to internal safety protocols.
- Streamlined coordination efforts to align schedules with project goals.
- Maintained a secure work environment by implementing safety protocols.
- Directed site operations to ensure consistent productivity levels.
- Fostered trusted partnerships through effective communication of progress to key personnel.
- Partnered with technical experts to introduce innovative installation solutions.
Lead Carpenter & Shop Steward
Nastasi & Associates
New York, NY
01.2008 - 01.2014
- Oversaw major construction and coordinated on-site teams throughout the multi-year modernization project of Madison Square Garden.
- Supervised essential tasks involving drywall application, structural wall support creation, soundproof ceiling placement, and securing roof frameworks.
- Conducted training sessions focused on fall protection and safety compliance.
- Monitored labor activities to maintain detailed records and regulatory adherence.
- Enhanced customer satisfaction by maintaining high standards of craftsmanship.
- Optimized procurement budget through strategic supplier negotiations.
- Secured agreement with union representatives for rented power lift utilization.
- Reduced daily operations by an average of 4 hours, allowing the loading crew to resume work on the floor with their tools
- Inspected job sites to identify potential hazards and establish protection and safety standards
Education
Bachelor of Arts - Construction Management And Applied Studies
District Council of Carpenters College
Manhattan, NY04-1992
Skills
- Problem Solving Skills
- Time Management
- Critical Thinking
- Project & Construction Management
- Contraction Negotiation
- Scheduling and planning
- Logistics management
- Systems implementation
- Work flow planning
- Project development
- Project tracking
- Microsoft office suite
- Site Safety Management
- Client Relations
- Quality Control
- Quality Assurance
- High Level Communication Skills
- Active Listener
- Multitasking Abilities
- Project planning
- Task prioritization
- Productivity improvement
- Lean manufacturing and implementation
- Staff training and motivation
- Conflict management
Educationcertifications
- Site Safety Management Course
- CPR Training
- Forklift Operator
- Sexual Harassment Training
- Mega Lift Operator
- Fall Protection Training
Timeline
Install & Service Manager
Hunter Trim & Cabinets
11.2024 - Current
Operations/Project Manager, PMO
Wall2Wall Renovations
01.2022 - 07.2024
Lead Builder
Grand Homes
01.2021 - 01.2022
Carpenter Foreman & Project Manager
Buonaiuto Contracting LLC
01.2017 - 01.2020
Carpenter Foreman & Project Manager
Top Rock Interior
01.2014 - 01.2017
Lead Carpenter & Shop Steward
Nastasi & Associates
01.2008 - 01.2014
Bachelor of Arts - Construction Management And Applied Studies
District Council of Carpenters College
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