Summary
Overview
Work History
Education
Skills
Languages
Timeline
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RAFAEL PALLAIS

Orlando

Summary

Experienced with managing financial transactions and supporting investment portfolios. Utilizes analytical skills to enhance operational efficiency and ensure compliance. Track record of effective teamwork and adaptability in fast-paced settings.

Overview

7
7
years of professional experience

Work History

Investment Operations Analyst

BNY Mellon
07.2023 - Current
  • Manage daily cash and trade reconciliations for 50+ institutional accounts, ensuring a 99.9% accuracy rate and proactively resolving discrepancies
  • Investigate and correct trade exceptions and breaks across multiple asset classes, reducing settlement failures by 30%
  • Ensure accurate trade processing and reporting within the Investment Book of Records (IBOR) for VOYA Financial
  • Utilize Bloomberg to analyze securities and reconcile pricing discrepancies, improving financial reporting accuracy
  • Work cross-functionally with trading desks, middle office, and risk teams to ensure seamless trade settlements
  • Execute bulk cash adjustments via FileZilla, ensuring regulatory compliance and timely transaction processing
  • Prepare and deliver FaceBreak reconciliation reports to clients, maintaining 100% adherence to service-level agreements (SLAs)
  • Train and mentor new analysts, improving onboarding efficiency by 30%

Financial Services Representative

Charles Schwab
01.2023 - 07.2023
  • Provided trade execution support for retail investors, ensuring timely order placements and risk assessment
  • Opened and maintained 100+ client accounts, ensuring compliance with regulatory and anti-money laundering (AML) guidelines
  • Monitored market conditions and escalated high-risk transactions to appropriate teams, mitigating potential financial exposure
  • Delivered investment product insights to clients, increasing engagement and portfolio diversification

Assistant Manager

Abercrombie & Fitch
11.2017 - 01.2020
  • Managed store operations, exceeding annual sales targets by 15% through strategic workforce planning
  • Led a team of 10+ sales associates, improving operational efficiency and customer engagement
  • Implemented scheduling optimizations that reduced labor costs by 10% while maintaining service quality

Education

Master of Business Administration -

Clemson University
Clemson, SC
05.2026

Bachelor of Science - Accounting

Daytona State College
Daytona Beach, FL
08.2022

Skills

  • Financial services
  • Operational efficiency
  • Microsoft Excel
  • Portfolio management
  • Cash management
  • Staff training and development
  • Account documentation
  • Account maintenance
  • Conflict resolution
  • Trade processing
  • Problem-solving skills
  • Analytical thinking
  • Meticulous attention to detail

Languages

Spanish
Professional Working

Timeline

Investment Operations Analyst

BNY Mellon
07.2023 - Current

Financial Services Representative

Charles Schwab
01.2023 - 07.2023

Assistant Manager

Abercrombie & Fitch
11.2017 - 01.2020

Bachelor of Science - Accounting

Daytona State College

Master of Business Administration -

Clemson University

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RAFAEL PALLAIS