Rafael Paredes

• Demonstrated excellent customer service skills by promptly taking orders, delivering food and beverages, and addressing any customer concerns or complaints.
• Managed difficult situations professionally by remaining calm under pressure.
• Performed opening and closing duties such as setting up the dining area, restocking supplies, cleaning dishes and silverware.
• Multi-tasked effectively while managing multiple tables simultaneously during peak hours.
• Ensured compliance with health safety regulations by maintaining cleanliness of work areas throughout shift.
• Assisted in training new staff on restaurant procedures including order taking, payment processing, seating arrangements.
• Cultivated warm relationships with regular customers.

• Tracked progress of all orders, resolving any discrepancies with customers or kitchen staff.
• Alerted waitstaff of ingredient shortages for informing availability of menu items.
• Polished completed meals by adding garnishes and removing unwanted marks.
• Evaluated outgoing meal proportions to verify adherence to restaurant standards.
• Oversaw meal preparation to validate proper order priority and completion.
• Checked dish status to prioritize punctuality of orders.
• Trained new expeditors and food runners according to company policies and standards.

• Ensured proper seating arrangement for groups of all sizes including special occasions such as anniversaries or birthdays.
• Answered phone calls in a professional manner, taking accurate messages when necessary.

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• Managed the flow of restaurant traffic, strategically assigning tables based on server availability and guest preferences for optimal efficiency.
• Managed reservations using a computerized system accurately and efficiently.
• Demonstrated excellent communication skills with customers, coworkers, and management staff.
• Greeted guests and seated at tables or in waiting areas.