Summary
Overview
Work History
Education
Skills
Languages
Timeline
AccountManager

Rafael Pena

Ogdensburg, NJ,NJ

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

23
23
years of professional experience

Work History

Account Manager

Coca-Cola Enterprises Inc
08.2002 - Current
  • Conducted regular store audits to verify compliance with company policies.
  • Implemented sales strategies to generate leads and maximize profit margins.
  • Met customer service expectations through daily communication, problem resolution, and appropriate follow up
  • Built and maintained product displays in compliance with company standards
  • Ensured appropriate product levels in beverage sections and throughout accounts including shelf allocation and cold equipment
  • Consistently maintained clean and organized back-room and manage trade breakage in assigned accounts
  • Educated clients on new products or services to increase customer engagement with brand.
  • Maintained professional, team relationship with co-workers and customers
  • Transported, replaced and maintained Point of Sale advertising appropriate for account
  • Maintained merchandising standards while rotating products each time in designated accounts.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
  • Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

Merchandiser

Coca-Cola Enterprises Inc.
06.2000 - 08.2002
  • Built and maintained product displays in compliance with company standards
  • Ensured appropriate product levels in beverage sections and throughout accounts including shelf allocation and cold equipment
  • Consistently maintained clean and organized back-room and manage trade breakage in assigned accounts
  • Met customer service expectations through daily communication, problem resolution, and appropriate follow up
  • Maintained professional, team relationship with co-workers and customers
  • Transported, replaced and maintained Point of Sale advertising appropriate for account
  • Maintained merchandising standards while rotating products each time in designated accounts.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Collaborated with store managers to devise store layouts and establish aesthetic appeal.


Education

High School Diploma -

Hoboken High School
Hoboken, NJ
06.1978

Skills

  • MS Word
  • MS Excel
  • Windows
  • PowerPoint
  • Business Negotiation
  • Strategic Planning
  • Staff Management
  • Order Management
  • Expense Control
  • Time Management
  • Product Training
  • Staff Development

Languages

Spanish
Native or Bilingual

Timeline

Account Manager

Coca-Cola Enterprises Inc
08.2002 - Current

Merchandiser

Coca-Cola Enterprises Inc.
06.2000 - 08.2002

High School Diploma -

Hoboken High School

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