Rafael Penha

Patrol Division: Enforce local ordinances and state laws while responding to emergency calls and patrolling.

COP: Organize community oriented events, community outreach, homeless outreach, raise funds for organizations in the area command.

LIMA: Assist citizens suffering from mental health disorders, and from substance use disorder by mentoring and case managing them from 9-12 months. Conduct training for LVMPD personnel on LIMA and resources available for people suffering from SUD.

Handling cash and credit transactions at the point of sales system • Transporting trays and serving food and beverages in all pool and nightclub areas

• Assisting Cocktail Server with serving beverages and food to guests

• Marketing and promoting pool specific events both on property and in public venues

• Consistently deliver exceptional service to every guest while interacting and entertaining in a professional manner

• Ability to initiate and maintain an upbeat and relaxed environment on a consistent basis

• Transporting trays and serving food and beverages in all pool and nightclub areas

• Assisting Cocktail Server with serving beverages and food to guests

• Marketing and promoting pool specific events both on property and in public venues

• Consistently deliver exceptional service to every guest while interacting and entertaining in

a professional manner

• Ability to initiate and maintain an upbeat and relaxed environment on a consistent basis

· Greet visitors and hotel guests and provide the highest standard of customer service in a timely manner.

· Handle guest check-in and check-outs in a welcoming manner ensuring that guests remain happy.

· Offer and sell upgrades to guests looking for a better overall experience.

· Keep accurate records of room availability and guests’ accounts.

· Proven ability to train new employees in their duties.

· Proficient problem solving skills.

· Provided exceptional customer service to all clients in order to establish a positive relationship.

· Demonstrated the ability to cooperatively work as a team and follow directions.

· Continuously maintained table and overall restaurant cleanliness.