Rafael Perez
Pensacola,FL
Summary
Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level UPS position. Ready to help team achieve company goals. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Operations Manager
John Reeve + Associates
1151 Office Woods Drive, Pensacola Fl
05.2022 - 10.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Mitigated business risks by working closely with staff members and assessing performance.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Education
High School Diploma -
Shepherd's Way
Pensacola, FL01.2023
Skills
- Production
- Maintenance Planning
- Organizational Management
- Performance Monitoring
- Logistics Oversight
- Marketing
- Financial Management
- Data Analysis
- Performance Reporting
- Customer Service
- Contract Management
- Document Control
- Business Planning
- Customer Retention
- Labor Relations
- Inventory Management
- Process Improvement
- Schedule Oversight
- Customer Relations Specialist
- Client Relationships
- Supply Chain Logistics
- Management Information Systems
- Decision-Making
- Goal Setting
- Market Research
- Staff Management
- Staff Training
- Operations Oversight
- Project Leadership
- Case Management
- Data Management
- Work Flow Planning
- Customer Relationship Management
- Retail Operations Management
- Logistics Management
- Regulatory Compliance
- Procedure Development
Certification
- Certified Martial Arts Instructor- 2023-2024
Timeline
Operations Manager
John Reeve + Associates
05.2022 - 10.2023
High School Diploma -
Shepherd's Way