Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
All around handy
Languages
Interests
Timeline
Generic

Rafael Perez Gomez

san bernardino,CA

Summary

Dynamic professional with a proven track record at AutoZone, enhancing customer satisfaction and loyalty through exceptional service and problem resolution. Skilled in customer service and computer skills, adept at fostering teamwork and collaboration. Achieved significant reductions in customer complaints by implementing effective solutions, demonstrating a flexible and adaptable approach to continuous improvement.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Overview

14
14
years of professional experience
1
1
Certification

Work History

CPP

Advanced Auto Parts
01.2021 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.

CSM

AutoZone
06.2015 - 01.2021
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.

Service Writer

Midas Auto Service
03.2011 - 08.2014
  • Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
  • Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
  • Improved customer satisfaction by providing timely and accurate service estimates.
  • Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
  • Worked effectively with repair staff and parts providers, staying current on availability and service processes.
  • Logged work orders and change orders into [Software] database to track job status.
  • Assisted in inventory management, helping maintain appropriate stock levels for parts department.

Education

AUTOMOTIVE SPECIALIST - Automotive Engineering

Universal Technical Institute
Rancho Cucamonga, CA
02-2011

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Multitasking Abilities
  • Excellent communication
  • Critical thinking
  • Computer skills
  • Calm under pressure
  • Active listening
  • Organization and time management
  • Decision-making
  • Problem resolution
  • Verbal communication

Accomplishments

  • Resolved product issue through consumer testing.
  • Supervised team of 5 staff members.
  • Achieved deliveries by completing orders with accuracy and efficiency.

Certification

  • Automotive specialist
  • OSHA Certified
  • Salesforce Certified Administrator
  • Certified Sales Professional (CSP)
  • CA Driver's License

All around handy

I am well trained in the automotive field and in the computer tech field.

I also know how to rebuild certain engines and work on most cars.

I've used Salesforce and know my way around it pretty good.

I have great customer service in the matter of helping and in sales.

I'm bilingual and currently working on my third language.

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Elementary

Interests

  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Camping
  • I enjoy cooking for friends and family gatherings
  • I have a passion for photography and editing photos
  • Playing Sports
  • Music
  • Auto Repair/Restoration
  • I like trying new recipes and food trends

Timeline

CPP

Advanced Auto Parts
01.2021 - Current

CSM

AutoZone
06.2015 - 01.2021

Service Writer

Midas Auto Service
03.2011 - 08.2014

AUTOMOTIVE SPECIALIST - Automotive Engineering

Universal Technical Institute

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Rafael Perez Gomez