Rafael Porcayo
Gainesville,GA
Summary
Dynamic and adaptable professional with a strong background in customer service and teamwork, honed at ZF Group. Proven ability to resolve complaints effectively while maintaining a positive attitude. Skilled in equipment operation and training new team members, contributing to enhanced team performance and workplace safety.
Overview
2
2
years of professional experience
Work History
Team Member
Marek Brothers
08.2024 - 06.2025
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Trained new team members by relaying information on company procedures and safety requirements.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
Machine Operator
ZF Group
09.2023 - 12.2023
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Education
High School Diploma -
Chestatee High School
Gainesville, GA05.2023
Skills
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Attention to detail
- Collaboration and teamwork
- Following instructions
- Flexible schedule
- Workplace safety
- Heavy lifting
- Organizing work stations
- Goal setting and achievement
- Product knowledge
- Complex Problem-solving
- Training and mentoring
- Complaint resolution
- Relationship building
- Team building
- FLUENT IN LANGUAGE
- Continuous development
- Equipment operation
- Conflict resolution
- Willingness to learn
- Adaptability and flexibility
- Verbal and written communication
- Safety
Languages
Fluent in both Spanish and English
Full Professional
Timeline
Team Member
Marek Brothers
08.2024 - 06.2025
Machine Operator
ZF Group
09.2023 - 12.2023
High School Diploma -
Chestatee High School
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