Rafael Quintanilla
San Jose,CA
Summary
Trustworthy Manager's Assistant with background aiding manager by completing daily support tasks. Handled general support duties and special requests with upbeat attitude, speed and flexibility. Proudly saved significant amount of manager's time to boost productivity and smooth operations. Dedicated Manager's Assistant with 7 years of experience taking responsibility for various administrative and managerial tasks to keep operations running smoothly. Well-versed in coordinating service operations and monitoring and maintaining inventory.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Driver Helper
Temco Logistics
11.2023 - Current
- Assisted drivers with navigation, ensuring accurate and prompt deliveries for clients.
- Loaded and unloaded trucks efficiently, minimizing damage to goods and optimizing space utilization.
Operations Manager
Chick Fill A
08.2020 - 05.2022
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Collaborated with cross-functional teams to develop innovative solutions for complex business challenges.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
Assistant Manager
Wendys Restaurant
03.2014 - 07.2020
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Built strong relationships with key suppliers, ensuring timely delivery of high-quality products at competitive prices.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
Education
High School Diploma -
San Leandro Adult School
San Leandro, CA03.2015
Skills
- Employee Relations
- Customer Relations
- File Management
- Schedule Oversight
- Calendar Management
- Basic Computer Support
- Supply Restocking
- Social Media Management
- Office Equipment Troubleshooting
- Training coordination
- Problem-solving abilities
- Resource allocation
- Budget management
- Effective communication
- Project coordination
- Event planning
- Organizational skills
- Task prioritization
- Office administration
- Meeting scheduling
- Team collaboration
- Time management
- Document preparation
- Staff supervision
- Technical support
- Report generation
- Cost Reduction
- Product and Service Knowledge
- Employee Scheduling
- Operations Management
- Cost Control
- Money Handling
- Orientation and Training
Certification
- Certified manager, servsafe - 2026
Languages
English
Professional Working
Timeline
Driver Helper
Temco Logistics
11.2023 - Current
Operations Manager
Chick Fill A
08.2020 - 05.2022
Assistant Manager
Wendys Restaurant
03.2014 - 07.2020
High School Diploma -
San Leandro Adult School