Rafael Ramirez
Riverside,United States
Summary
Motivated Health Care seeking internship in intake coodinator to gain hands-on experience. Outgoing and friendly with strong drive to succeed.
Overview
17
17
years of professional experience
Work History
The Stand Restaurant
The Stand Restaurant
Encino
07.2012 - 12.2021
- Created new safety procedures manual that met local regulations and disseminated to bartenders and wait staff.
- Obtained highest rating from county health department year over year.
- Applied classic culinary training, awareness of market and menu trends, cost control process and team building to meet and exceed brand-based performance standards.
- Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality and customer satisfaction.
- Mentored front of house personnel on company policies customer service techniques and professional communication.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
Medical Assistant
L.A.P.M.G.
Century City, CA
06.2007 - 12.2008
- Performed preliminary physical tests to accurately record results in patient history summary.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Educated patients about medications, procedures and physician's instructions.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
Medical Assistant
Cliinica Monsenor Romero
Los Angeles, CA
05.2005 - 02.2007
- Scheduled appointments for patients via phone and in person.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Organized charts, documents and supplies to maintain team productivity.
- Educated patients about medications, procedures and physician's instructions.
- Contacted pharmacies to submit and refill patients' prescriptions.
Education
Certificate - Health Education
United Education Institute
San Bernardino, CA04.2003
High School Diploma -
Poly High School
Riverside, CA06.2000
Skills
- Customer Service Best Practices
- Problem Solving
- Quality Assurance
- Documentation and Recordkeeping
- Bilingual in spanish
- Organization and Prioritization
Timeline
The Stand Restaurant
The Stand Restaurant
07.2012 - 12.2021
Medical Assistant
L.A.P.M.G.
06.2007 - 12.2008
Medical Assistant
Cliinica Monsenor Romero
05.2005 - 02.2007
Certificate - Health Education
United Education Institute
High School Diploma -
Poly High School
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