Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rafael Ramirez

Miami,FL

Summary

Involved Aviation Operations Specialist enthusiastically seeking a professional position where talents can be utilized. 5 years of experience processing flight clearances, alerting crews in emergencies, coordinating flight plans and transmitting weather reports. Coordinating with agencies such as air traffic control, civil engineers, and command posts to ensure the support of airfield management activities.

Overview

27
27
years of professional experience

Work History

Concierge Agent

Nation Security
Miami, FL
09.2018 - Current
  • Greeted guests upon arrival, offering assistance with luggage and transportation.
  • Developed strong relationships with external vendors to provide exceptional service experiences for guests.
  • Maintained an organized system for tracking lost and found items.
  • Performed administrative duties such as filing paperwork and responding to emails.
  • Assisted guests with reservations for tours and transportation.
  • Coordinated special requests such as flowers, champagne, babysitting services.
  • Answered inquiries from guests regarding hotel services and amenities as well as general travel information.
  • Processed guest check-ins and check-outs in a timely manner and ensured accuracy of billing records.
  • Managed multiple tasks simultaneously while ensuring accuracy and quality of work.
  • Provided information about local attractions, restaurants, entertainment venues, and shopping areas.
  • Resolved customer complaints in a professional manner while upholding company policies.

Security Supervisor

NorthShore Hospital
Miami, FL
01.2014 - 09.2018
  • Reviewed incident reports submitted by subordinates for accuracy and completeness.
  • Organized regular meetings with key stakeholders providing updates on recent developments in Security operations.
  • Reviewed CCTV footage on a regular basis to detect any suspicious activity or violations of company policy.
  • Monitored security operations to ensure compliance with established procedures and standards.
  • Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program.
  • Conducted regular patrols of the premises to identify potential threats or safety hazards.
  • Provided ongoing coaching, feedback, development opportunities, discipline when necessary to ensure employees are meeting expectations.
  • Ensured security staff is properly trained and certified in accordance with company policies and local regulations.
  • Interacted regularly with other departments within the organization to promote collaboration between teams.
  • Collaborated closely with law enforcement agencies to provide assistance during investigations or emergencies.
  • Maintained records of all incidents that occurred on site including lost and stolen items and unauthorized persons present.
  • Created schedules for security personnel shift rotations and monitored staffing levels to ensure adequate coverage at all times.

Safety Officer/Security Officer

Hialeah Hospital
Hialeah, FL
04.2002 - 09.2018
  • Facilitated hazard communication meetings between management personnel and front-line workers to discuss potential risks associated with particular tasks or processes.
  • Performed regular air quality tests to ensure a safe environment for workers.
  • Investigated workplace accidents and provided recommendations for corrective actions as needed.
  • Coordinated emergency response teams during drills or actual events such as fires, chemical spills.
  • Served as liaison between management team and outside regulatory agencies when necessary.
  • Documented all safety-related issues within the organization's database system.
  • Participated in incident investigations by interviewing witnesses, taking photographs of the scene, collecting evidence, preparing written reports and making recommendations to prevent future occurrences.
  • Audited contractors' safety plans prior to commencement of work onsite.
  • Analyzed data from audits and inspections to identify trends in unsafe working conditions or behaviors.
  • Developed tools used to evaluate effectiveness of existing safety initiatives.
  • Monitored employee performance to ensure compliance with safety regulations and company policies.
  • Ensured that all employees had proper personal protective equipment available at their workstations.
  • Conducted safety inspections of job sites and equipment to identify potential hazards and recommended corrective action.
  • Educated staff members on proper use of personal protective equipment.
  • Consulted with medical professionals regarding employee injuries sustained while on duty.
  • Developed safety programs in accordance with OSHA standards and company policies.
  • Assisted in the development of new safety protocols for plant operations based on changes in regulations or industry best practices.

Operations Specialist

LanChile Airlines
Miami, FL
09.1997 - 04.2002
  • Analyzed and reported data related to aircraft operations, performance, and safety.
  • Developed strategies for efficient utilization of resources such as personnel, equipment, facilities.
  • Assisted in the coordination of air traffic control services and communications between pilots and air traffic controllers.
  • Managed the scheduling process for crew members according to their availability and qualifications.
  • Conducted post-flight inspections on all returning aircrafts after landing.
  • Provided training to other staff members on proper use of aviation systems or equipment.
  • Researched new technologies or processes that could improve efficiency in aviation operations.
  • Monitored flight plans for accuracy and compliance with applicable regulations.
  • Investigated incidents or accidents involving aircrafts to determine cause and corrective actions needed.
  • Responded promptly to inquiries from customers regarding flight schedules or any other issues.
  • Prepared detailed reports summarizing operational information including fuel consumption, flight times, delays.
  • Performed pre-flight checks on all assigned aircrafts prior to departure.
  • Provided support to aircraft crews regarding operational procedures.
  • Ensured compliance with established policies and procedures related to aviation operations.
  • Coordinated with other aviation personnel to ensure safe operation of aircrafts.
  • Assisted in preparation of operation plans and orders and organized visual and instrument flight plans.
  • Anticipated aircraft equipment needs for air evacuation and cargo flights.
  • Inspected airfield conditions to verify compliance with federal regulatory requirements.
  • Communicated with flight operations teams to coordinate cargo management and smooth flow of goods between hubs.
  • Monitored aircraft with radar, computer equipment or visual references.
  • Supervised airfield operations, including arrivals, departures and fueling, identifying and addressing concerns promptly to maintain targets.
  • Automated office operations, business group correspondence, acquisition record tracking and data communications.
  • Assisted in the development of emergency response plans for dealing with unexpected situations during flights.
  • Maintained records of aircraft maintenance activities and inspections.

Education

High School Diploma -

Arides Estevez
Habana, Cuba
06-1991

Skills

  • Exceptional communication
  • Time management proficiency
  • Strong interpersonal skills
  • Problem-solving
  • Excellent multitasking
  • Customer service
  • Fluent in multiple languages
  • Proactive attitude
  • Strong work ethic
  • Polite telephone etiquette
  • Planning and coordination
  • Operations coordination

Languages

English
Full Professional
Spanish
Full Professional
French
Professional

Timeline

Concierge Agent

Nation Security
09.2018 - Current

Security Supervisor

NorthShore Hospital
01.2014 - 09.2018

Safety Officer/Security Officer

Hialeah Hospital
04.2002 - 09.2018

Operations Specialist

LanChile Airlines
09.1997 - 04.2002

High School Diploma -

Arides Estevez

Similar Profiles

CREATE PROFILE
Rafael Ramirez