Rafael Rivas
The Bronx,NY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Reliable employee seeking position. Offering excellent communication and good judgment. Resourceful Field Engineer with outstanding knowledge of cabling and network. Looking to bring further success to growing organization through strong skill set and proactive demeanor. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee position. Offering excellent communication and good judgment.
Overview
13
13
years of professional experience
Work History
Field Engineer
Smart Choice Communications
New York, NY
06.2016 - Current
- Prepared documentation that would be used in requests for proposal.
- Managed team in troubleshooting efforts that alleviated errors.
- Interacted effectively with site engineering team and field staff to coordinate work that complied with design and construction documents.
- Identified any key changes to project that could affect cost, completion date and customer relationship.
- Served as liaison between site engineering team and field to coordinate work in accordance with design and construction documents.
- Identified major issues that could arise and provided solutions for these problems.
- Monitored construction methods and installations, inspection and testing processes.
- Confirmed that construction progressed as scheduled and in compliance with contract specifications.
- Determined root cause and provided corrective action to prevent future failures through investigation and analysis.
- Observed construction methods and installations, inspection and testing processes to maintain consistent progress.
- Promoted positive customer support training experience once project was completed.
- Furnished review of design modifications and appeals for clarification.
- Provided review of design modifications and requests for clarification.
- Reorganized layout of distribution center to improve efficiency of outbound product shipping.
Part Sales Manager
AutoZone
Reading, PA
04.2014 - 04.2015
- Bolstered sales and inventory management by effectively controlling daily parts program activities.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Processed and reshelved return orders, checking for discrepancies, potential usage and parts issue.
- Ordered parts for customers, repair shops and Commercial department.
Garage Manager
Quick Park
New York, NY
08.2008 - 02.2014
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Managed efficient teams of up to 3 employees.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Contributed to development, implementation and execution of maintenance programs.
- Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management.
- Organized ongoing maintenance schedules to boost system performance.
- Evaluated final results to determine quality levels and isolate root causes of any identified faults.
Education
GED -
Hostos Community College of The City University of New York
The Bronx, NY10.2019
No Degree - Criminal Justice
ASA College
New York, NY05.2008
Skills
- Accident and Injury Investigation
- Automotive Knowledge
- Visual Inspections
- Maintaining Clean Work Areas
- Company Guideline
- Customer Relations
- Dependable and Consistent
- Vehicle and Equipment Operation
- Field Consulting
- End-User Training
- Procedural Documental
- Project Management
- Troubleshooting and Testing
- Equipment Replacement
- OSHA Regulations
- Punch Lists
- Proficiency in Access Control
- Troubleshooting
Timeline
Field Engineer
Smart Choice Communications
06.2016 - Current
Part Sales Manager
AutoZone
04.2014 - 04.2015
Garage Manager
Quick Park
08.2008 - 02.2014
GED -
Hostos Community College of The City University of New York
No Degree - Criminal Justice
ASA College
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