Rafael Rivera

• Trained new team members, sharing best practices and ensuring consistent service standards across the department.
• Streamlined service processes for increased efficiency and improved customer experiences.
• Fostered a positive work environment that encouraged collaboration, innovation, and continuous improvement among team members.
• Followed instructions from supervisor regarding daily job tasks and duties.

• Followed all relevant traffic laws and safety regulations.
• Drove safely in various weather and road conditions to avoid accidents.
• Utilized GPS and other navigation tools to plan routes and stay on schedule.
• Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
• Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
• Secures, transport, delivers, and unloads propane tanks to and from specified destinations and customers.

• Deliver 150 – 200, propane tanks.

• Extensive driving and travel throughout Northeastern New York assisting taxpayers to comply with NYS tax regulations
• Supervise and assist tax compliance representatives with complex cases in excess of $30,000 to approve payment arrangements and responsible person assessment requests
• Monitor live and prerecorded performance vendor calls for quality assurance purposes and training
• Access Office of NYS Comptroller and LexisNexis for asset and address verification and to request unclaimed funds
• Special projects as assigned by Tax Compliance Manager 2

• Aggressive collection measures including business and vehicle seizures
• Clear and concise documentation of case contact and requests for supervisory review
• Maintain the confidentiality of all taxpayer information when in direct communication or in the presence of third parties

• (Spanish Language)

• (Spanish Language)