Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Rafael Rodriguez

Weston,FL

Summary

Proven track record of increasing sales, optimizing processes, leading successful teams. Known for exceptional problem-solving abilities and extremely high work ethic.

Demonstrated leadership as a Shift Supervisor at Starbucks and Department Manager at Old Navy overseeing team management, inventory control, customer service. A collaborative team player with excellent communication skills and a strong commitment to achieving organizational goals.

Passionate about hospitality, with a keen ability to strive sales and also keep a positive attitude. Eager to bring a combination of leadership, strategic planning, and customer-centric approach to a dynamic and growth-oriented team.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Starbucks
Pembroke Pines, FL
12.2021 - Current
  • Team Leadership: Supervised and motivated a team of baristas, providing guidance and support to ensure smooth daily operations.
  • Shift Management: Led opening, closing, and mid-shift routines, managing staffing levels, and coordinating tasks to meet operational and customer service standards.
  • Customer Service Excellence: Maintained a customer-centric focus by resolving customer concerns, ensuring a positive experience, and upholding Starbucks' service standards.
  • Training and Development: Conducted training sessions for new and existing team members, emphasizing product knowledge, efficient work processes, and exceptional customer service.
  • Inventory and Stock Management: Oversaw inventory levels, placed orders, and managed stock rotation to minimize waste and ensure product availability.
  • Cash Handling: Managed cash registers, conducted cash audits, and ensured accurate and secure handling of transactions.
  • Quality Control: Enforced quality control measures to ensure that beverages and food items met Starbucks' standards, contributing to customer satisfaction.
  • Problem Solving: Addressed operational challenges, resolved conflicts within the team, and implemented solutions to improve overall efficiency.

Department Manager

Old Navy, Gap
Pembroke Pines, FL
09.2021 - 12.2021
  • Team Leadership: Led and motivated a dynamic team of associates to achieve departmental goals and exceed sales targets.
  • Visual Merchandising: Ensured the effective implementation of visual merchandising standards to create an appealing and customer-friendly shopping environment.
  • Inventory Management: Managed inventory levels, conducted regular stock assessments, and implemented effective replenishment strategies to optimize product availability.
  • Customer Service: Maintained a strong focus on delivering excellent customer service, addressing customer inquiries and resolving issues promptly.
  • Training and Development: Conducted training sessions for team members on product knowledge, customer service skills, and operational procedures.
  • Performance Analysis: Monitored and analyzed departmental performance metrics, identifying areas for improvement and implementing corrective measures.
  • Cross-functional Collaboration: Collaborated with other department managers and store leadership to ensure seamless store operations and a cohesive customer experience.

Sales Associate

Old Navy, Gap
Pembroke Pines, FL
10.2019 - 09.2021
  • Customer Engagement: Proactively engaged with customers to understand their needs, provided product recommendations, and ensured a positive shopping experience.
  • Sales Targets: Exceeded weekly and monthly sales targets through effective product knowledge, upselling techniques, and building strong relationships with customers.
  • Cash Handling: Managed cash transactions accurately, processed payments, and provided correct change, contributing to an efficient and secure checkout process.
  • Visual Merchandising: Assisted in maintaining visual merchandising standards by organizing and replenishing merchandise on the sales floor to create an attractive shopping environment.
  • Stock Management: Monitored and restocked inventory on the sales floor, ensuring products were readily available for customers.
  • Customer Service Excellence: Addressed customer inquiries, resolved issues promptly, and provided information about Old Navy's policies, promotions, and products.
  • Team Collaboration: Collaborated with team members to achieve overall store goals, participated in team meetings, and supported colleagues during peak periods.

Education

High School Diploma -

Mater Academy Lakes High School
Hialeah, FL
05-2021

Associate of Science - Nursing

Miami Dade College
Miami, FL

Skills

  • Team Leadership
  • Customer Service
  • Inventory Management
  • Visual Merchandising
  • Cash Handling
  • Product Knowledge
  • Team Collaboration
  • Quality Control
  • Problem Solving
  • Shift Management

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Certification

  • CPR Certified
  • Food Safety Certified

References

References available upon request.

Timeline

Shift Supervisor

Starbucks
12.2021 - Current

Department Manager

Old Navy, Gap
09.2021 - 12.2021

Sales Associate

Old Navy, Gap
10.2019 - 09.2021

High School Diploma -

Mater Academy Lakes High School

Associate of Science - Nursing

Miami Dade College

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Rafael Rodriguez