Rafael Rodriguez
Miami,FL
Summary
Dynamic professional with extensive experience at Mount Sinai Medical Center, excelling in patient service and transport. Proven ability to enhance customer engagement and satisfaction through effective communication and time management. Recognized for flexibility and dependability, ensuring safety and comfort for patients while fostering teamwork across departments.
Professional driver with strong focus on safety, efficiency, and customer satisfaction. Proven ability to collaborate with team members and adapt to changing conditions. Equipped with excellent navigation skills, punctuality, and reliable, results-driven approach. Highly skilled in maintaining vehicle upkeep and providing exceptional service.
Knowledgeable candidate provides excellent customer service to passengers from all walks of life. Offers directions, answers questions and resolves problems arising on shuttle. Proactive and dependable with excellent work ethic.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
13
13
years of professional experience
Work History
Patient Access Service Representative
Mount Sinai Medical Center Of Florida
08.2021 - 03.2023
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Improved patient satisfaction by efficiently registering patients and verifying insurance information.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Utilized electronic health record systems proficiently, contributing to overall efficiency in documentation management.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Used [Software] to schedule appointments.
- Handled customer service inquiries in person, via telephone and through email.
- Entered patient demographic and insurance data into electronic medical record system.
- Took copayments and compiled daily financial records.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Patient Transporter
Mount Sinai Medical Center Of Florida
04.2016 - 08.2021
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Reduced patient anxiety during transport by maintaining open communication and answering questions.
- Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment.
- Maintained strong professional relationships with colleagues across various departments, promoting teamwork for efficient patient care delivery.
Team Leader
Walgreeens
03.2010 - 04.2016
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Education
Associate of Science - Nursing Science
New Professions Technical Institute
Miami, FL12-2025
Associate of Science - Nursing Prerequisites
Miami Dade College
Miami, FL03-2023
High School Diploma -
Gregorio Benitez Perez
Cuba06-2007
Skills
- Flexibility
- Punctuality
- Cleanliness
- Situational awareness
- Driving safety
- Time management
- Customer engagement
- Communication
- Dependable and reliable
- Effective communication skills
- GPS and route planning
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Patient Access Service Representative
Mount Sinai Medical Center Of Florida
08.2021 - 03.2023
Patient Transporter
Mount Sinai Medical Center Of Florida
04.2016 - 08.2021
Team Leader
Walgreeens
03.2010 - 04.2016
Associate of Science - Nursing Science
New Professions Technical Institute
Associate of Science - Nursing Prerequisites
Miami Dade College
High School Diploma -
Gregorio Benitez Perez
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