Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rafael Rodriguez

Miami,United States

Summary

Dynamic and detail-oriented professional with extensive experience in patient relations and front desk operations at South Florida ENT Associates. Proven ability to optimize workflows and enhance patient satisfaction through effective communication and HIPAA compliance. Skilled in electronic medical records and adept at managing appointment scheduling while fostering a collaborative team environment.

Medical reception professional well-versed in office management and patient interaction. Adept at coordinating appointments, greeting patients, and ensuring smooth office operations. Known for fostering team collaboration and consistently adapting to dynamic healthcare environments. Skilled in multitasking, communication, and organizational tasks.

Experienced with patient scheduling, check-ins, and administrative duties. Utilizes effective communication and problem-solving skills to enhance patient experiences and office efficiency. Knowledge of medical office procedures ensures seamless operation and positive environment for patients and staff.

Astute medical administrative professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multitasking abilities. Skilled at typing correspondence and managing files.

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

16
16
years of professional experience

Work History

Medical Front Office Receptionist

South Florida ENT Associates
06.2025 - Current
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Maintained a clean and welcoming reception area to ensure a positive first impression for all visitors to the medical facility.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained current and accurate medical records for patients.
  • Increased patient satisfaction, managing insurance verifications and addressing billing inquiries professionally and promptly.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Reduced patient wait times with proficient multitasking, handling phone calls, and managing walk-in patients simultaneously.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Contributed to a positive work environment through effective teamwork and collaboration with colleagues in both front office and clinical roles.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.

Driver

Uber And Lyft
03.2023 - 06.2025
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.

Patient Access Representative

Mount Sinai Cancer Center
08.2021 - 03.2023
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
  • Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
  • Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
  • Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
  • Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
  • Optimized resource allocation by effectively managing patient flow and scheduling.

Patient Transporter

Mount Sinai Medical Center Of Florida
04.2016 - 08.2021
  • Warmly greeted patients and visitors and made each feel welcome.
  • Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
  • Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
  • Reduced patient anxiety during transport by maintaining open communication and answering questions.
  • Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment.
  • Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
  • Assisted in the transfer of critically ill patients within the hospital, demonstrating exceptional attention to detail and medical protocol adherence.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Collaborated with CNAs, nurses, and physicians to maintain stability during transport and facilitate event-free transport.
  • Demonstrated flexibility in adapting to changing priorities during shifts while maintaining a high level of performance under pressure.

Team Leader

Walgreens
02.2010 - 04.2016
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
  • Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
  • Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
  • Developed risk management plans, minimizing potential project disruptions and ensuring timely delivery.

Education

Nursing Science

New Professions Technical Institute
Miami, FL
12-2028

Associate of Science - Nursing Prerequisites

Miami Dade College
Miami, FL
03-2023

High School Diploma -

Gregorio Benitez Perez
Cuba
06-2007

Skills

  • HIPAA compliance
  • Patient relations
  • Workflow optimization
  • Front desk operations
  • Payment collection
  • Reminder calls
  • Electronic medical records
  • Office administration
  • Patient scheduling
  • Patient registration
  • Appointment management
  • Telephone etiquette

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Medical Front Office Receptionist

South Florida ENT Associates
06.2025 - Current

Driver

Uber And Lyft
03.2023 - 06.2025

Patient Access Representative

Mount Sinai Cancer Center
08.2021 - 03.2023

Patient Transporter

Mount Sinai Medical Center Of Florida
04.2016 - 08.2021

Team Leader

Walgreens
02.2010 - 04.2016

Nursing Science

New Professions Technical Institute

Associate of Science - Nursing Prerequisites

Miami Dade College

High School Diploma -

Gregorio Benitez Perez