Rafael Roman
Temecula,CA
Summary
Dynamic professional with extensive experience as a Correctional Officer at the California Department of Corrections and Rehabilitation. Proven expertise in emergency response and conflict resolution, ensuring safety and compliance. Recognized for training new staff and enhancing rehabilitation efforts, while maintaining professionalism in high-pressure situations. Committed to fostering trust and effective communication.
Overview
10
10
years of professional experience
Work History
Correctional Officer
California Department of Corrections and Rehabilitation
08.2022 - Current
- Monitored inmate activities to ensure compliance with regulations and safety protocols.
- Conducted searches of inmates and facilities to prevent contraband possession.
- Responded swiftly to emergencies, maintaining order and de-escalating potential conflicts.
- Prepared detailed reports documenting incidents, behaviors, and disciplinary actions.
- Collaborated with mental health professionals to support inmate rehabilitation efforts.
- Trained new staff on facility policies, safety procedures, and emergency response techniques.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
Key Holder Supervisor
T-Mobile
10.2016 - 08.2022
- Assisted in daily store operations, ensuring efficient customer service and merchandise presentation.
- Supported inventory management processes, including stock replenishment and organization.
- Learned cash handling procedures, maintaining accuracy during transactions and balancing registers.
- Collaborated with team members to maintain a clean and organized store environment.
- Helped train new staff on operational protocols and store policies for improved performance.
- Monitored sales floor activities, responding promptly to customer inquiries and needs.
- Gained knowledge of product features and promotions to enhance customer engagement.
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
Security Forces Patrolman
Air Force
Riverside, CA
11.2015 - 11.2021
- Conducted inspections, patrols, and security procedures requiring strong recordkeeping.
- Drafted reports and maintained sensitive data for review and compliance.
- Gained training in organizational systems, procedures, and information security.
Education
High School Diploma -
Heritage High School
Menifee, CASkills
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Safety and security enforcement
- Delivered exceptional customer care, building trust and long-term client relationshipsSkilled in upselling, cross-selling, and closing sales, contributing to store revenue growth
- Skilled in upselling, cross-selling, and closing sales, contributing to store revenue growth
Timeline
Correctional Officer
California Department of Corrections and Rehabilitation
08.2022 - Current
Key Holder Supervisor
T-Mobile
10.2016 - 08.2022
Security Forces Patrolman
Air Force
11.2015 - 11.2021
High School Diploma -
Heritage High School