Rafael Rondón

Process Guide (December 2021-December 2023), Problem Solver and Learning Ambassador

• Self-motivated, with a strong sense of personal responsibility and proven ability to learn quickly and adapt to new situations.
• Regularly interact with peers and management to pursue continuous improvement of facility operations and promote teamwork-focused environment.
• Used critical thinking to break down problems, evaluate solutions and make decisions to resolved process issues and assure optimal workflow.
• Work collaboratively with colleagues in a fast-paced environment to meet tight sorting deadlines and improve productivity in a safe environment, ensuring timely departure of aircraft and trucks to avoid delivery delays.
• Assisted coworkers and staff members with special tasks on daily basis.
• Worked well in a team setting, providing support and guidance demonstrating respect, friendliness and willingness to help wherever needed.

• Respond to customer inquiries with compassion and active listening to find the best solution in an efficient manner.
• Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
• Answered constant flow of customer calls with minimal wait times.
• Collect payments owed by members and keep accurate records and notations on the accounts.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Updated account information to maintain customer records.

• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
• Escort and provide security assistance to celebrities and VIP's.
• Monitor compliance of the Federal Air Administration and Customs and Border Protection rules and regulations.
• Provide guidance and assistance to other agents, as needed.
• Oversaw ticketing, gate and ramp services.
• Ticketing Agent - Monitored and processed ticket sales, refunds and upgrades to meet diverse passenger needs.
• Operation Agent and Gate Operation- Jet bridge operator.
• Prepared daily flight plans and coordinated with other agencies for seamless operations.
• Oversaw fueling, cargo management, maintenance and safety inspection of the aircraft.

• Escort passengers thru Immigrations and Customs checkpoints.
• Coordinate the boarding of passengers onto aircraft on domestic and international flights.
• Escort and board passengers with special needs, such as those in wheelchairs, or children traveling alone by ensuring that they are given priority attention.

• Monitoring of DMV daily operations such as schedule changes in staff, when needed.
• Supervise, train, provide guidance to the team and monitor the daily activities of the staff.
• Ensure proper functioning and inventory maintenance of service center.
• Address disciplinary and/or performance issues according to company policy.
• Obtain, evaluate, and keep the project manager informed of task accomplishments, inquiries and complaints.
• Built strong relationships with customers through positive attitude and attentive response.