Summary
Work History
Education
Skills
Timeline
Generic

Rafael Ruge

Wharton

Summary

Adept at enhancing customer experiences and streamlining operations, I leveraged my skills in cash register operation and guest engagement at Dunkin Donuts. Recognized for dependability and maintaining composure under pressure, I significantly contributed to team efficiency and service excellence. My proactive approach to training and inventory management underscores my commitment to workplace excellence and continuous improvement.

Work History

Crew Member

Dunkin Donuts
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Became familiar with products to answer questions and make suggestions.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Worked front counter, drive-thru and other areas.
  • Cleaned and maintained all areas of restaurant to promote clean image.

Warehouse Worker

Alfred Dunner Inc.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Used pallet jacks to relocate products.
  • Consistently lifted materials.

Busser

Rockaway Barn Restaurant
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
  • Worked well in diverse team settings by partnering with others to complete tasks.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.

Education

High School Diploma -

La Salle

Skills

  • Calm Under Pressure
  • Dependable and Responsible
  • Guest Engagement
  • Storage Organization
  • Cash Register Operation

Timeline

Crew Member

Dunkin Donuts

Warehouse Worker

Alfred Dunner Inc.

Busser

Rockaway Barn Restaurant

High School Diploma -

La Salle
Rafael Ruge