RAFAEL SALAS
Las Vegas,NV
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals with a strong ability to adapt to diverse industries and team environments.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
Sierra Nevada Job Corps
10.2021 - 02.2024
- Coordinated office operations, ensuring seamless workflow and communication among staff.
- Managed scheduling for meetings and appointments, optimizing time management for executives.
- Developed and maintained filing systems, enhancing document retrieval efficiency and organization.
- Assisted in budget tracking and expense reporting, maintaining accuracy in financial documentation.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Administrative Assistant
Sierra Nevada Job Corps
10.2021 - 02.2024
- Supported daily office operations to ensure efficiency.
- Managed professional communication with clients and staff via phone, email, and correspondence.
- Oversaw supply inventory, ordering, and vendor coordination.
- Scheduled meetings and assisted with visitor support.
Concierge Representative
The Shops at Crystals
06.2016 - 06.2020
- Provided personalized assistance to guests including reservations, event tickets, and activity planning.
- Delivered information and recommendations on dining, shopping, and entertainment.
- Performed reception and administrative duties with a focus on customer satisfaction.
- Collaborated with hotel partners to provide seamless experiences for high-profile guests.
- Maintained up-to-date knowledge of area attractions and events to provide accurate information to guests.
Ticket Box Office Representative
MGM International
04.2014 - 06.2016
- Managed ticket sales operations, ensuring efficient transaction processing and customer satisfaction.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Developed strong knowledge of venue layout, pricing structures, and event schedules for optimal customer assistance.
- Increased ticket sales by providing excellent customer service and efficiently handling transactions.
- Contributed to a positive work environment through effective communication with team members and supervisors.
- Greeted over 100 customers per day and determined best approach to provide optimal service.
Customer Service Ambassador
The Customer Service Experts
11.2012 - 06.2013
- Delivered exceptional customer service through active listening and timely resolution of inquiries.
- Collaborated with cross-functional teams to enhance customer experience initiatives and improve feedback loops.
- Managed escalated customer issues, ensuring swift resolution while maintaining high satisfaction levels.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Mentored new hires during onboarding process, sharing best practices and helping them develop essential skills for success in their role.
Receptionist/Attendant
Caesars Entertainment (Flamingo Spa)
05.2012 - 11.2012
- Managed front desk operations, ensuring exceptional guest experiences and efficient service delivery.
- Developed and maintained scheduling systems for spa appointments, optimizing resource allocation.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Ensured cleanliness and organization of spa facilities, enhancing guest experience and satisfaction.
Cast Member/Intern
Walt Disney Company College Program
12.2011 - 05.2012
- Delivered exceptional guest service in high-volume environments, enhancing overall visitor experience.
- Collaborated with team members to maintain park cleanliness and safety standards throughout shifts.
- Collaborated with fellow cast members to ensure seamless operations and consistent guest satisfaction.
- Handled cash transactions effectively, ensuring accuracy and adhering to company policies for financial security.
- Developed strong relationships with team members across departments, promoting open communication channels that led to improved collaboration efforts.
- Assisted in creating memorable experiences for guests through interactive entertainment and engaging activities.
Education
Hospitality Management - Concentration in Meetings & Events
University of Nevada, Las Vegas (UNLV)
Las Vegas, NV06.2011
High School Diploma -
Southern Nevada Vocational Technical Center
Las Vegas, NV06.2009
Skills
- Administrative: Microsoft Office Suite, Excel, Record Keeping, Document Management, Scheduling, Inventory Management
- Communication: Bilingual (Spanish/English), Professional Phone Etiquette, Customer Service, Conflict Resolution
- Organizational: Time Management, Multitasking, Team Collaboration, Attention to Detail
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Limited Working
Timeline
Administrative Assistant
Sierra Nevada Job Corps
10.2021 - 02.2024
Administrative Assistant
Sierra Nevada Job Corps
10.2021 - 02.2024
Concierge Representative
The Shops at Crystals
06.2016 - 06.2020
Ticket Box Office Representative
MGM International
04.2014 - 06.2016
Customer Service Ambassador
The Customer Service Experts
11.2012 - 06.2013
Receptionist/Attendant
Caesars Entertainment (Flamingo Spa)
05.2012 - 11.2012
Cast Member/Intern
Walt Disney Company College Program
12.2011 - 05.2012
Hospitality Management - Concentration in Meetings & Events
University of Nevada, Las Vegas (UNLV)
High School Diploma -
Southern Nevada Vocational Technical Center