Rafael Sanchez

Auto Detailing:

Conducted thorough inspections of vehicles before and after detailing to ensure complete customer satisfaction.

• Enhanced customer satisfaction by providing thorough interior and exterior detailing services.
• Using liquids like waxes, polishes and cleaners to add shine to the body, wheels and glass
• Operating tools like steamers, vacuums and buffers on upholstery and paint

Basic Automotive Maintenance:

Improved customer satisfaction by providing efficient and accurate automotive maintenance services such as

• Check tire pressure
• Oil changes
• Brake pad replacement
• Check-engine diagnostics
• Check/replaced fluids (Transmission,Power steering,Coolant etc.)
• Spark plugs
• Filter replacements

• Improved customer satisfaction by delivering auto parts promptly and accurately to clients.
• Maintained a clean and organized vehicle, promoting a professional image for the company.
• Fostered positive relationships with local businesses by consistently providing reliable service.
• Managed an average of 20 routes per day
• Operating the delivery vehicle in a safe and responsible manner.
• Notifying relevant parties about any delays or issues during the delivery process.

Supported the store manager and assistant managers in areas of sales, customer service, store appearance, and store operations

Responsibilities:

• Lead store team members in providing excellent customer service to retail and professional customers
• Ensured all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed
• Handled customer inquiries, resolving issues promptly and professionally.
• Delivered prompt assistance at check-out stations during high-volume shopping times, reducing wait time for customers seeking finalizing purchases.
• Processed customer payments, generated bills, and filled out warranty cards.

Safely operated a 26ft box truck to and from destinations, adhering to all traffic laws. Assured all orders were completed in a timely manner.

Tasks & Responsibilities:

• Deliver a wide variety of items to different addresses and through different routes
• Follow routes and time schedule
• Accept payments for delivered products.
• Communicating with dispatchers, drivers and other team members to make deliveries
• Handled fragile items with care, ensuring minimal product damage during transportation and delivery.
• Conducted pre-and post-trip vehicle inspections to identify maintenance needs or potential hazards for safe operation on the road.