Rafael Sanchez
Thornton,CO
Summary
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
14
14
years of professional experience
Work History
I.T. Support Engineer
Meow Wolf
07.2021 - 04.2024
- Monitored system performance to identify potential issues.
- Documented support interactions for future reference.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
- Tested new software and hardware prior to deployment.
Security Supervisor
Meow Wolf
06.2019 - 06.2021
- Conducted regular patrols of facility to detect and deter security threats.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
Stonemason Supervisor
Intrepid
05.2015 - 09.2019
- Organized patterns, plans and supplies to efficiently prepare for each job.
- Collaborated with architects and construction teams to successfully complete complex projects on time and within budget.
- Read work orders and design drawings to determine work requirements and sequence of tasks.
- Reduced project completion times through effective time management and task prioritization during various stages of construction.
Sales Associate
Buckle
01.2010 - 01.2015
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Education
Bachelor of Arts - Graphic Design
Fort Hays State University
Hays, KSComptia A+ Certification - I.T. Support
Comptia
07.2024
Associate of Science - Graphic Design
Seward County Community College
Liberal, KS05.2012
High School Diploma -
Liberal Sr High School
Liberal, KS05.2010
Skills
- Service support
- Adaptability
- Support SOP Writing
- Software Upgrades
- Network diagnostics
- Excellent Communication
- Incredible Customer Service
- Excellent Troubleshooting abilities
- Punctual and on time
- Leadership abilities
- Positive Attitude
- Staff Training
Languages
Spanish
Native or Bilingual
Timeline
I.T. Support Engineer
Meow Wolf
07.2021 - 04.2024
Security Supervisor
Meow Wolf
06.2019 - 06.2021
Stonemason Supervisor
Intrepid
05.2015 - 09.2019
Sales Associate
Buckle
01.2010 - 01.2015
Bachelor of Arts - Graphic Design
Fort Hays State University
Comptia A+ Certification - I.T. Support
Comptia
Associate of Science - Graphic Design
Seward County Community College
High School Diploma -
Liberal Sr High School
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