Summary
Overview
Work History
Education
Internships And Community Work
Timeline
Generic

Rafael Sanchez

Bronx,US

Summary

Dedicated and community-focused professional with a diverse background in IT support, technical troubleshooting, and fostering positive relationships within educational and community settings. Skilled in mentoring and supporting students, parents, and staff to achieve organizational goals.

Overview

11
11
years of professional experience

Work History

School Aide/IT Associate

Dream Yard Preparatory High School
Bronx, US
08.2020 - Current
  • Collaborate with faculty and staff to support school-wide events, including open houses, parent-teacher conferences, and student-led initiatives.
  • Coordinate and assist with extracurricular activities that encourage student engagement and foster community partnerships.
  • Serve as a point of contact for students and parents, addressing concerns and promoting a welcoming school environment.
  • Provide technical support for school devices while ensuring smooth communication between IT staff and the school community.

Lead Technical Support Agent

Ruby Tuesday
New York, US
03.2019 - 07.2020
  • Supported POS and MICROS software, resolving technical issues swiftly.
  • Communicated with staff to ensure smooth operations.
  • Minimized system downtime through proactive troubleshooting.
  • Used ticketing systems to manage and process support actions and requests.
  • Managed high levels of call flow and responded to technical support needs.

Head Computer Technician

Computer Repair Sve
Virginia Beach, US
05.2017 - 01.2019
  • Diagnosed and repaired hardware and software issues for clients.
  • Provided clear explanations of technical solutions to customers.
  • Managed software installations and adhered to security protocols.
  • Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.

Staffing Specialist

PB Protection
New York, US
04.2016 - 05.2017
  • Coordinated staffing for various client sites.
  • Trained new hires and addressed performance issues.
  • Maintained staffing quality and handled multiple projects.
  • Scheduled interviews with potential candidates, filled out required paperwork and prepared introduction manuals.

Customer Service Associate

Burlington Coat Factory
New York, US
02.2015 - 04.2016
  • Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes, and supporting documentation.
  • Assisted customers with product inquiries and purchases.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Fostered a team-oriented environment, working closely with colleagues to handle high customer volumes.
  • Contributed to a positive workplace atmosphere.

Education

High School Diploma -

East Bronx Academy for the future
Bronx, NY

Microsoft Office Specialist (MOS) -

SUNY Bronx Educational Opportunity Center

Google IT Support Professional Certificate -

Internships And Community Work

  • Youth Mentor, East Bronx Academy Alumni Network. Provided guidance and mentorship to current students, focusing on academic achievement and career planning., Supported alumni networking events and fundraisers to strengthen the school community.
  • Community Engagement Volunteer, Bronx Community Outreach Center. Planned and facilitated workshops on technology skills for community members, focusing on increasing digital literacy., Partnered with local non-profits to organize neighborhood clean-ups and resource distribution events.
  • Nike Community Impact Intern, Nike New York City. Organized and facilitated youth sports events and workshops aimed at promoting health and wellness in underserved communities., Partnered with local schools and community organizations to deliver programs encouraging physical activity and leadership skills in students., Engaged with residents to identify community needs and collaborated with Nike's outreach team to implement responsive initiatives., Supported the distribution of donated sports equipment to schools and non-profits, benefiting over 500 students.
  • IT Support Intern, Fordham University IT Department. Provided technical assistance to students and faculty by troubleshooting hardware, software, and network-related issues., Conducted training sessions on university-provided applications and systems, improving campus-wide IT knowledge., Assisted in implementing updates and upgrades for campus-wide technology systems, ensuring smooth transitions.

Timeline

School Aide/IT Associate

Dream Yard Preparatory High School
08.2020 - Current

Lead Technical Support Agent

Ruby Tuesday
03.2019 - 07.2020

Head Computer Technician

Computer Repair Sve
05.2017 - 01.2019

Staffing Specialist

PB Protection
04.2016 - 05.2017

Customer Service Associate

Burlington Coat Factory
02.2015 - 04.2016

High School Diploma -

East Bronx Academy for the future

Microsoft Office Specialist (MOS) -

SUNY Bronx Educational Opportunity Center

Google IT Support Professional Certificate -

Rafael Sanchez