Sierra San Inocencio

• Generate daily and weekly reports for management, providing insights into key performance indicators.
• Assist customers with questions regarding their customer orders and provide available delivery times
• Strategically arranging bakery items in display cases to encourage customer purchases.
• Developing and implementing advertising/marketing strategies for social media
• Ensuring that the bakery is adequately stocked with quality baking ingredients and supplies
• Inspecting bakery items to ensure that established standards on quality, uniformity, and aesthetic appeal are met.

• Trained and onboarded new employees, ensuring smooth integration into company processes.
• Maintained a clean and organized environment to uphold company standards.
• Delivered exceptional customer service, fostering positive interactions and customer satisfaction.
• Effectively handled and resolved customer complaints in a professional and timely manner.

• Coordinated all aspects of travel arrangements, including booking flights, securing accommodations, and organizing ground transportation.

• Managed complex calendars, scheduled meetings, and ensured efficient time management for executives or team members.

• Responded to phone calls and emails professionally, providing timely and accurate information to stakeholders.

• Took detailed and accurate meeting minutes, ensuring proper documentation and follow-up on action items.

• Supervised a team of 15, providing leadership and training to new staff to ensure efficient integration and performance.

• Monitored daily operations to maintain high standards in food quality, service, and overall guest experience.

• Developed staff schedules and maintained timekeeping reports, ensuring appropriate staffing levels for regular operations and special events.

• Coordinated and facilitated pre-shift and departmental meetings, ensuring all team members were informed and prepared for their shifts.

• Engaged with guests professionally, addressing concerns and resolving conflicts to enhance customer satisfaction and loyalty.

• Ensured adherence to cash handling protocols, overseeing end-of-shift closing procedures and accurate cash-out for staff.