Rafael Santos Morales
Killeen,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Remodeling Associate
Walmart
01.2024 - 05.2024
- Helped with erecting scaffolding and ladders.
- Moved and cleared debris from work sites to dispose of in designated areas.
- Installed drywall, siding and other structural components.
- Used variety of hand and power tools to complete tasks.
- Loaded and unloaded materials onto trucks and trailers.
- Followed instructions and safety protocols while operating machinery and equipment.
Production Worker
Tesla
02.2023 - 05.2023
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Weighed and measured items to prevent waste and meet quality standards.
- Assembled and tested various products to meet production requirements and quality control standards.
- Adjusted machines to increase productivity for runs.
- Met production targets and tight deadlines by collaborating closely with team members.
- Maintained organized work area by cleaning and removing hazards.
Customer Service Representative
GC Services
11.2022 - 02.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Shift Leader
Jeremiah's Italian Ice
07.2022 - 11.2022
- Oversee team members and delegate duties to be accomplished during that shift
- Train new employees and provide ongoing training to current employees
- Interact with guests and provide excellent customer service
- Respond to customer complaints, assist in managing team member schedules
- Ensure quality control and assist in inventory management
- Ensure registers are counted and balanced with no discrepancies and report to upper management in case of discrepancies.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Developed and implemented new processes and procedures to streamline operations.
- Collected, arranged, and input information into database system.
Consumables Associate
Walmart
08.2021 - 07.2022
- Present
- Follows company policies and procedures for preparing, handling, packaging, labeling, and storing food
- Operate and sanitize food-related equipment
- Stock and display food products
- Maintain and clean departments.
- Engaged customers courteously and responded to inquiries and requests for support with full knowledge of product line.
- Helped maintain neat, clean, organized and safe store and arranged merchandise on store fixtures and displays.
- Stocked and faced supplies during store open hours while being available to customers.
- Maintained cleanliness and in-stock position within work areas and became cross-trained and assisted in other areas.
- Solved customer problems and collaborated well with other team members.
- Uncovered consumer desires, overcame objections and met or exceeded personal sales goals.
Education
High school diploma -
Texas Connections Academy
06.2018
Skills
- Warehouse Experience
- Pallet Jack
- Freight Experience
- Load & Unload
- Shipping & Receiving
- Packaging
- Merchandising
- Heavy Lifting
- Cleaning Experience
- Materials Handling
- Quality Inspection
- Order Picking
- Order Picker
- Machining
- Quality Control
- Pricing
- Microsoft Word
- Quality Assurance
- Retail Sales
- Customer service
- Bilingual
- Guest services
- Time Management
- Organizational Skills
- Shift Management
- Team Management
- Management
- POS
- Languages
- Spanish - Expert
- Certifications and Licenses
- Electric Pallet Jack Certification
- Quality Inspections
- Assembly Line Operations
- Documentation Abilities
Languages
Spanish
Full Professional
Timeline
Remodeling Associate
Walmart
01.2024 - 05.2024
Production Worker
Tesla
02.2023 - 05.2023
Customer Service Representative
GC Services
11.2022 - 02.2023
Shift Leader
Jeremiah's Italian Ice
07.2022 - 11.2022
Consumables Associate
Walmart
08.2021 - 07.2022
High school diploma -
Texas Connections Academy
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