Rafael Sena
Atlanta,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Hotel Front Desk Receptionist
W&P Santo Domingo
2017.02 - 2021.03
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Confirmed relevant guest information and payment methods to prevent fraud.
Pasta Line Maker
Super Fresh Market
2016.12 - 2018.10
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Front Desk Receptionist
Maison Gautreaux Hotel
2014.01 - 2018.01
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Front Desk Receptionist
Apart Hotel Plaza Colonial
2008.12 - 2014.01
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Education
Culinary Arts
A&B Masters Culinary Arts Certificate
Dominican Republic 05.2016
Occupational Safety in The Kitchen
A&B Masters
Dominican Republic 10.2015
Safe Food Step By Step
A&B Masters
Dominican Republic 10.2015
Techniques in Housekeeping Service
Infotep Technical School
Dominican Republic 08.2014
Sales Techniques
Infotep Technical School
Dominican Republic 11.2008
Customer Support
Infotep Technical School
Dominican Republic 10.2008
Motivation And Teamwork
Ifotep Technical School
Dominican Republic 09.2008
Massage Therapy
CREDE School
Dominica Republic 09.2008
High School Diploma -
CENTRO EDUCATIVO HERMANA RAFAELA YBARRA
DOMINICAN REPUBLIC 01.2003
Human Relations
Infotep Technical School
Dominican Republic 08.1994
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
Timeline
Hotel Front Desk Receptionist
W&P Santo Domingo
2017.02 - 2021.03
Pasta Line Maker
Super Fresh Market
2016.12 - 2018.10
Front Desk Receptionist
Maison Gautreaux Hotel
2014.01 - 2018.01
Front Desk Receptionist
Apart Hotel Plaza Colonial
2008.12 - 2014.01
Culinary Arts
A&B Masters Culinary Arts Certificate
Occupational Safety in The Kitchen
A&B Masters
Safe Food Step By Step
A&B Masters
Techniques in Housekeeping Service
Infotep Technical School
Sales Techniques
Infotep Technical School
Customer Support
Infotep Technical School
Motivation And Teamwork
Ifotep Technical School
Massage Therapy
CREDE School
High School Diploma -
CENTRO EDUCATIVO HERMANA RAFAELA YBARRA
Human Relations
Infotep Technical School
Similar Profiles
Elias CruzElias Cruz
Rangeland Management Specialist at Santo Domingo Pueblo Natural Resources DepartmentRangeland Management Specialist at Santo Domingo Pueblo Natural Resources Department
Bienvenido Santos-DumeBienvenido Santos-Dume
Director Cultural Artistic at Dominican University O & M - Santo DomingoDirector Cultural Artistic at Dominican University O & M - Santo Domingo
Jippssy José Torres GeraldoJippssy José Torres Geraldo
Mechanic's Assistant at Cemento Santo DomingoMechanic's Assistant at Cemento Santo Domingo