Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Rafael Silveira

Cabot,AR

Summary

Results-driven Area Manager accustomed to overseeing large-scale warehouse operations. Recognized for driving operational excellence, implementing strategic process improvements, and leading teams to achieve high performance and efficiency. Demonstrated expertise in logistics management, data-driven decision-making, and fostering a culture of safety and continuous improvement.

Overview

4
4
years of professional experience

Work History

Area Manager - Shipping

Walmart DC 6018
06.2024 - Current
  • Operational Oversight: Manage and supervise daily shipping operations for a high-volume distribution center, handling up to 130,000 cases shipments per day. Ensure efficient processing, accurate order fulfillment, and on-time delivery while adhering to Walmart’s standards and procedures.
  • Team Leadership: Directly oversee a team of 50 associates, including training, and performance management. Foster a positive work environment that emphasizes teamwork, safety, quality, productivity, and professional growth.
  • Data-Driven Decisions: Utilize advanced data analytics tools to monitor key performance indicators (KPIs) such as shipping accuracy, order cycle time, and labor productivity. Develop reports and dashboards to track progress and identify areas for improvement.
  • Safety & Compliance: Ensure strict adherence to safety regulations and company policies. Conduct regular safety audits, training sessions, and risk assessments to minimize workplace incidents and maintain a safe working environment.
  • Process Improvement: Identify and analyze operational bottlenecks and inefficiencies, implementing process improvements that resulted in a 40 % increase in productivity and a 25% reduction in errors.

Banking Operations Analyst

Federal Home Loan Bank Of Dallas
01.2023 - 05.2024
  • Analyzed, processed and approved daily LOC, trades, memos, and securities pledges.
  • Conducted daily, weekly, or monthly reconciliations of financial records, including bank accounts, ACH, third party custodians and general ledger entries, to identify and resolve discrepancies.
  • Processed incoming and outgoing domestic/foreign wire transfers received through the Bank’s wire system(s) with a high degree of accuracy and within established deadlines.
  • Monitored and ensured compliance with relevant banking regulations, internal policies, and industry standards to mitigate risk and maintain operational integrity.
  • Collaborated with cross-functional teams to identify inefficiencies in operational processes and recommend and implement improvements to enhance productivity.
  • Perform weekly scans using OFAC (Office of Foreign Assets Control) screening software to identify and flag any potential matches with sanctioned individuals or entities.
  • Provided training and support to new employees, ensuring they are well-versed in operational procedures and compliance requirements.

Personal Banker

The Citizens Bank
06.2021 - 12.2022
  • Assisted customers in opening new accounts, such as checking accounts, savings accounts, certificates of deposit (CDs), and retirement accounts, while explaining the features and benefits of each option.
  • Addressed customer inquiries, resolve issues, and provide assistance with account- related matters, demonstrating commitment to exceptional customer service.
  • Investigated and disputed fraud on customer's accounts and credit/debit cards.
  • Processed and performed wire transfers for customers.
  • Ordered and processed foreign currency.
  • Guided customers through the loan application process, explaining loan options, assisting with document preparation, and coordinating with the underwriting team.

Entertainment Sales Associate - Intern

Walmart
09.2020 - 05.2021
  • Boosted customer satisfaction by providing exceptional service and product knowledge.
  • Organized company files and created support system to decrease workload and increase productivity.
  • Partnered with other departments as necessary during busy periods or for special projects, exemplifying strong teamwork skills.
  • Provided expert guidance on product features and benefits during client consultations, leading to informed purchasing decisions.
  • Streamlined store processes through efficient task completion, contributing to improved productivity rates among team members.

Education

Bachelor of Science - Business Administration And Management / Finance

Lyon College
Batesville, AR
12.2020

Skills

  • Analytical Thinking
  • Proactive Problem Solver
  • Team Leadership
  • Skilled in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, and Access)
  • Effective Communicator
  • Compliance and Regulatory Knowledge
  • Highly Detail Oriented
  • Process Optimization
  • Data Analysis & Reporting
  • Financial Industry Knowledge

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Native or Bilingual

Timeline

Area Manager - Shipping

Walmart DC 6018
06.2024 - Current

Banking Operations Analyst

Federal Home Loan Bank Of Dallas
01.2023 - 05.2024

Personal Banker

The Citizens Bank
06.2021 - 12.2022

Entertainment Sales Associate - Intern

Walmart
09.2020 - 05.2021

Bachelor of Science - Business Administration And Management / Finance

Lyon College

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Rafael Silveira