Rafael Solis

• Inflated tires to prescribed PSI per load requirements to optimize tire safety.
• Maximized efficiency by coordinating changing and rotating of tires.
• Rotated, mounted and balanced tires on cars, trucks, and vans.
• Replaced and repaired tires using best practices for safe vehicle maintenance.
• Serviced customer vehicles quickly and accurately to meet daily appointment schedules.
• Operated machines safely and correctly, including tire changers and wheel balancers.
• Used shop machinery to balance tires and align vehicles for optimal performance.
• Evaluated tire tread depth and air pressure to verify proper tire inflation.

• Analyzed business processes to identify cost savings and operational efficiencies.
• Managed efficient teams of up to 10 employees.
• Maintained friendly and professional customer interactions.
• Met deadlines by proactively managing individual and team tasks and streamlining processes.
• Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
• Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
• Consulted customers to boost product sales and services.
• Complied with regulatory guidelines and requirements.
• Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
• Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
• Completed weekly payroll for 10 employees.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Demonstrated products to show potential customers benefits and advantages and encourage purchases.
• Managed accounts to retain existing relationships and grow share of business.

• Analyzed service reports to identify areas of improvement.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Opened and closed location and monitored shift
• changes to uphold successful operations strategies and maximize business success.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Established team priorities, maintained schedules and monitored performance.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Defined clear targets and objectives and communicated to other team members.
• Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
• Met with customers to discuss service needs and offer available solutions.
• Met with customers to discuss service needs and develop effective and practical solutions.
• Implemented strategies to increase customer service satisfaction ratings.
• Monitored service staff performance and provided feedback for improvement.
• Developed and maintained positive relationships with customers to build rapport and trust.
• Resolved customer complaints in professional and timely manner.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Quoted Customers

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• Maintained and managed tire and hardware inventory with regular stock assessments.
• Repaired punctures by locating leaks, removing embedded objects, and patching holes.
• Assisted team by keeping shop tidy, clean, and free of safety hazards.
• Utilized specialized tools and equipment to safely remove and install tires.
• Tested tires for wear, balance and overall condition.
• Educated customers about tire maintenance, repair and replacement.
• Rotated, mounted and balanced tires on cars, trucks, and vans.
• Dismounted, mounted, and repaired tires according to manufacturer specifications.
• Replaced and repaired tires using best practices for safe vehicle maintenance.
• Operated machines safely and correctly, including tire changers and wheel balancers.
• Used shop machinery to balance tires and align vehicles for optimal performance.