Rafael Soriano
Miami,FL
Summary
Experienced technical professional with a strong track record of successfully implementing and optimizing IT solutions. Proven ability to drive project success through effective team collaboration and strategic problem-solving. Skilled in systems integration, software development, and client relationship management. Recognized for adaptability and a strong focus on achieving tangible results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Technical Consultant 1
Royal Philips
08.2023 - Current
- Deliver customized technical solutions for Philips’ patient monitoring systems, ensuring optimal customer satisfaction
- Configure and manage Philips' network availability, supporting Cisco routers and switches to maintain operational continuity
- Conduct regular network health assessments and proactively address potential issues
Network Specialist
ASE Telcom & Data
12.2021 - 08.2023
- Provided technical assistance to users, diagnosing and resolving network connectivity issues
- Monitored network health, ensuring uptime and prompt incident response
- Spearheaded major network updates and maintenance, minimizing system downtime
- Installed and configured Cisco switches and managed fiber-optic connections, ensuring seamless communication within data centers
Golf Front Desk Receptionist
Miami Dade County
03.2021 - 12.2021
- Delivered exceptional customer service, managing guest check-ins and addressing customer inquiries
- Promoted and sold club memberships, driving revenue growth
Customer Service Representative
Publix
11.2020 - 05.2021
- Provided front-line support for customer inquiries, phone calls, and issue resolution
- Ensured accurate product location assistance, enhancing customer satisfaction
Education
Bachelor of Science - Cybersecurity
Miami Dade College
Miami, FLAssociate of Arts - Computer Science
Miami Dade College
Miami, FLHigh School Diploma -
Southwest Senior High School
Miami, FLSkills
- Cisco Catalyst (9300, 3850, 3560E/G, 3750X)
- Cisco Nexus
- TCP/IP
- OSI model
- Ethernet
- DNS
- DHCP
- Network configuration
- Troubleshooting
- Fiber-optic cables
- Copper cables
- Wi-Fi troubleshooting
- Network administration tools
- Configuring network infrastructure
- Maintaining network infrastructure
- Ensuring uptime
- Ensuring security
- Analytical thinking
- Proactive problem-solving
- Effective communication
- Customer experience
- Technical clarity
- Fast learner
- Integrating technical knowledge
- Team collaboration
- Supporting cross-functional teams
- Project management
- Technical consulting
Certification
Cisco Certified Network Associate (CCNA), Certified
Competencies
- Technical Proficiency: Adept in configuring and maintaining network infrastructure, ensuring uptime and security.
- Problem-Solving: Analytical thinker with a proactive approach to network issues and customer requests.
- Interpersonal Skills: Effective communicator with a focus on customer experience and technical clarity.
- Adaptability: Fast learner with the ability to swiftly integrate new technical knowledge and procedures.
- Team Collaboration: Dedicated team player with a history of supporting cross-functional teams to achieve shared goals.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Technical Consultant 1
Royal Philips
08.2023 - Current
Network Specialist
ASE Telcom & Data
12.2021 - 08.2023
Golf Front Desk Receptionist
Miami Dade County
03.2021 - 12.2021
Customer Service Representative
Publix
11.2020 - 05.2021
Associate of Arts - Computer Science
Miami Dade College
High School Diploma -
Southwest Senior High School
Bachelor of Science - Cybersecurity
Miami Dade College
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